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Fedar FDA3 DTF Printer 13 Inch with RIP Software

SKU FEDAR-FDA3-PSF-1
by Fedar
Save 49%
Original Price $6,400.00
Current Price $3,295.00

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Explore Oven Options for a dtf printer with shaker

Ready to produce apparel transfers without piecing together mismatched equipment? The fedar fda3 dtf printer gives you a 330 mm printing platform with pumped white ink circulation, automatic head care, Riin RIP software, and three configurations for matching your current production needs.

  • Configurations: Choose Printer Only ($3,295), Printer plus Shaker Oven ($4,495), or the Complete Kit with fume purifier ($4,800).
  • Print width: 330 mm (13") using a genuine Epson F1080-A1 head with 1080 nozzles across 6 rows at 180 npi.
  • Print speed: 8 pass, 1.2 m2/h (about 12.9 sq ft/hour), roughly 6.2 minutes per full A3.
  • White ink circulation: A quiet peristaltic pump moves white ink through the supply lines instead of relying on tank stirring alone.
  • Head care: Integrated capping station with a moisturizing function plus automatic cleaning cycles protect the printhead.
  • Ink system: CMYK plus White in 300 ml bulk tanks, using aqueous pigment DTF ink.
  • Shaker oven (in bundled configurations): A combined two in one unit applies powder and cures it in line, with no separate A3 oven needed.
  • Fume purifier (Complete Kit only): A separate third device for source capture near the shaker oven, not a substitute for room ventilation.
  • RIP software: Riin is included standard, with Maintop, CADlink (Fiery), and FlexiPRINT supported as optional upgrades.
  • Starter consumables: CMYKW 1kg ink set, one 13" film roll, and 1kg fine powder included for setup and testing.
  • Support and warranty: 1 year limited warranty on hardware and boards, plus US based phone and email support through Impact USA.
  • DOA window: Report arrival damage or defects within 7 days of delivery.
  • Bench and power needs: Plan a rigid bench near 7 ft x 3 ft for bundled configurations and confirm circuit requirements with a licensed electrician before install.
  • Consumable cost estimate: About $0.83 per full A3 transfer and about $0.60 per square foot, based on listed pricing and researched usage assumptions.

What You Receive in a complete dtf printer kit

a3 dtf printer for small business kit contents: printer, shaker oven, purifier, and Riin RIP

The Complete Kit configuration combines three separate devices for an inline DTF workflow:

  • Fedar FDA3 printer: Prints CMYK plus White on roll fed PET film.
  • Combined powder shaker and oven: Applies powder by vibration, then melts and cures it in the heated section of the same chassis. No separate A3 oven is needed.
  • Fume purifier: Captures fumes near the shaker oven. Its model number, airflow rating, filter stages, filter life, and replacement filter cost are not published.
  • Riin RIP software: Prepares artwork, processes color and white layers, and sends print jobs through the Hosonsoft software stack.
  • Starter consumables: CMYKW 1kg starter ink set, one 13" film roll, and 1kg fine powder.
  • Setup material: Self installation manual and video instruction.
  • Coverage and help: 1 year limited printer warranty plus US based phone and email support.

The fume purifier remains a third, separate device. It is not built into the printer or shaker oven.


Pumped White Ink Circulation

Peristaltic pump and return tubing fitted inside the dtf printer with rip software package

White DTF ink contains dense pigment that settles when left still. A quiet peristaltic pump moves white ink through the external supply path instead of relying only on tank stirring. Rollers compress the tubing, so the ink does not touch the pump mechanism.

Why the mechanism matters: tank stirring mixes ink inside the container but leaves ink sitting in the supply line. Pumped circulation keeps the tank and lines moving, with reach into later parts of the ink path depending on the machine design.

Ink inside the printhead nozzle chambers can still remain stationary. Daily agitation, nozzle checks, capping station cleaning, and correct standby use remain necessary. The pump and its valves are serviceable wear parts after prolonged operation.


Capping Station and Automatic Head Care

Sealed moisturizing cap and suction tubing protecting the head in the dtf printer with rip software

An integrated capping station seals around the nozzle plate while the carriage is parked. Its moisturizing function maintains a humid space around the nozzles, helping slow evaporation of aqueous pigment ink. The suction path also supports automatic cleaning cycles.

  • Automatic cleaning: Pulls ink through the nozzles, wipes the nozzle plate, and sends purged ink to the waste container.
  • Standby protection: The computer may be switched off, but the printer must remain powered in standby for scheduled cleaning to run.
  • Routine care: Clean the cap and wiper with approved DTF cleaning solution and a lint free swab.
  • Cleaning limit: Run one or two cycles after a failed nozzle check, with three cycles as the maximum before inspecting the ink path.

Automatic cycles consume ink. Budget for cleaning and purging rather than treating every kilogram as printable ink.


300 ml Bulk Ink Tanks

Side mounted CMYKW tank bank and waste container supplying an epson printhead dtf printer

Side mounted 300 ml bulk tanks feed the CMYK plus White ink system. The visible tank bank makes ink levels easier to inspect before a run, while the separate waste container collects fluid from cleaning cycles.

Keep every channel above 20% ink. Agitate white ink at the start of the day and again every 4 to 6 hours during continuous operation. Roll or invert the container end over end for 30 to 60 seconds rather than shaking it vigorously and introducing air.


Open Film Path for Inspection and Cleaning

Open platen and pinch roller area of the fedar fda3 dtf printer for film path checks and cleaning

The open layout exposes the PET film path, pinch rollers, perforated platen, and carriage area for inspection. It also makes nozzle observation and routine cleaning easier.

A silent linear guide rail supports smoother carriage movement and stable printing. Film curl, loose feeding, roll memory, or heavy ink coverage can lift PET film toward the nozzle plate. Secure the film, maintain the stated room conditions, and inspect the path for dust, adhesive, ink splatter, and powder residue.

The printer accepts roll fed PET film with up to 100 m media feed and take up. It is compatible with hot peel and instant peel DTF films listed for this system.


Choosing an a3 dtf printer for small business

13 inch dtf printer configuration guide comparing printer only, shaker oven, and full kit prices

Three configurations let you purchase the equipment your shop needs now:

  • Printer Only at $3,295: Printer, Riin licence, CMYKW 1kg starter ink set, one 13" film roll, 1kg fine powder, setup material, 1 year limited printer warranty, and US based support. Shaker oven, purifier, stand, and onsite installation are excluded.
  • Printer plus Shaker Oven at $4,495: Adds the combined two in one powder shaker and heated curing oven. Purifier, stand, and onsite installation are excluded.
  • Complete Kit at $4,800: Adds the separate fume purifier. Printer stand, onsite installation and training, and the 120V to 220V step up converter are excluded.

Fedar's parent, Zhengzhou New Century Digital Technology Co., Ltd, is publicly listed on China's NEEQ exchange under ticker 874360. It holds the national “Specialized & Sophisticated Little Giant” designation, and its audited FY2025 report records 560 employees and R&D spending equal to 3.94% of revenue.

At the published 1.2 m2/h in 8 pass, our calculation places machine output at roughly 59 to 79 decorated shirts during eight hours of uninterrupted printing. That is machine output, not finished shop output. Film changes, nozzle checks, powdering, pressing, cutting, and packing use time from the same day.

A one person shop producing full size transfers will usually find the FDA3 comfortable around 20 to 30 pieces per day. Around 40 pieces uses more of the print window, while 60 pieces can occupy nearly all available printing time. Artwork size and film area matter more than piece count because small transfers can be nested across the roll.

As a weekly planning guide, below about 200 full size transfers the FDA3 remains comfortably matched to a small shop. Around 200 to 250 per week places it at working capacity, while sustained production above roughly 250 to 300 per week makes printing a business constraint. Its comfortable film volume ceiling is about 24 m2 per week, or roughly 105 m2 per month; above about 450 full size transfers per week is not practical on one machine in one shift.


Setting Up Inline Curing for a 13 inch dtf printer

13 inch dtf printer workflow showing PET film powder application and heated inline curing

The shaker is a shaker oven, not a vibration only powder applicator. Film enters the unit, receives powder through vibration, and passes through a heated section that melts and cures the adhesive in line.

The printer measures 720 x 390 x 320 mm, but the shaker oven needs more bench length. Published A3 shaker dryers run 35.7 to 47 inches long and weigh 36 kg or more. Our equipment layout calculation places the printer and shaker at roughly 64 to 75 inches end to end before adding film roll and output clearance. Plan near 7 ft x 3 ft for the production line, plus separate room for the purifier, heat press, supplies, and cooling.

  • Use a rigid bench rather than a folding table.
  • Leave top access open for the head, dampers, and capping station.
  • Plan a two person lift for the printer, which is 42 kg gross.
  • Shipping is free within the contiguous US. Printer only packing may be a wooden crate measuring 860 x 450 x 460 mm at 30 kg net and 42 kg gross, or a carton measuring 890 x 470 x 410 mm at 30 kg net and 36 kg gross.

The printer draws 200W. The shaker oven is the larger electrical load, but its exact wattage and amperage are not published. Comparable A3 shaker ovens span 1.17 to 1.8 kW, which is category information rather than an FDA3 rating. The shaker oven is a resistive heating appliance that behaves electrically like a space heater, drawing close to its nameplate load while heating during a production run. Have a licensed electrician confirm circuit needs from the delivered equipment rating plates. Do not assume the full set can share a standard 15A circuit. A heat press should also be included in electrical planning.

For planning only, a 120V example using a 1.17 kW shaker, the 1.8A printer load, and an assumed 1.4A purifier load totals about 13.8A. That exceeds the 12A continuous load allowance of a 15A circuit but fits within the 16A allowance of a dedicated 20A circuit. Using a 15A shaker example raises the total to about 18.2A, exceeding the continuous load allowance of a 20A circuit and requiring the shaker on its own circuit. These are category based calculations, not ratings for the unidentified bundled shaker and purifier.


Consumables and Service With This dtf printer starter bundle

a3 dtf printer for small business starter supplies with CMYKW ink, 13 inch film, and powder

The starter package supplies the materials needed for initial setup and testing: CMYKW 1kg ink, one 13" film roll, and 1kg fine powder. Pigment DTF ink is aqueous and feeds through the bulk tank system.

Optional service choices include:

  • Onsite installation and training: Minimum 2 full days, $1,500 plus travel.
  • Remote technical support: $100/hour.
  • Financing: available through Affirm.
  • Prepurchase consultation: Contact Us for a production estimate built around your intended artwork sizes and weekly order volume.

Our consumable calculation estimates about $0.83 for a full A3 transfer, about $0.68 for an 11"x14" adult front, and about $0.60 per square foot. These calculations use listed ink, powder, and film prices plus researched consumption assumptions. They exclude labor, waste, misprints, purges, head replacement, maintenance, and equipment depreciation.

Powder consumption is the model's largest sensitivity because published estimates vary widely; weighing a powder bag before and after 50 sheets provides a shop specific figure. Ink is purchased by weight but consumed by volume, and no ink density specification is published, so request the ink technical data sheet from Impact USA before treating the estimate as a measured production cost.


Genuine Head Architecture in an epson printhead dtf printer

complete dtf printer kit head graphic with 1,080 nozzles, six rows, 180 npi, and 8 pass speed

A single genuine Epson F1080-A1 head carries 1080 nozzles across 6 rows at 180 npi. CMYK and White share the head, producing a rated 1.2 m2/h in 8 pass, approximately 12.9 sq ft/hour.

The pass count matters because speed figures from different print modes cannot be compared without it. This published rate represents the higher quality 8 pass mode. No DPI figure is stated because the supplied documentation incorrectly places nozzle count in the resolution field.

Our print time calculation places a full A3 image at about 6.2 minutes in 8 pass. Actual jobs vary with artwork dimensions, nesting, maintenance interruptions, and film handling.

Plan for printhead replacement as an ownership cost. Epson publishes no service life figure for this head in DTF use. Reseller estimates suggest 3 to 6 months in daily production, 6 to 12 months at lower volume with disciplined care, and as little as 2 to 3 months after neglected maintenance. Genuine or OEM replacement listings run roughly $280 to $499. A full replacement event can reach $400 to $700 or more in parts after adding dampers, cap, wiper, and ribbon cables.

Replace all dampers, the capping station, and the wiper when fitting a new head. Printheads and other ink contact parts are excluded from the printer warranty.


How This dtf printer with rip software Controls Production

a3 dtf printer for small business software flow from Riin layout and nesting to printer control

Riin RIP is included and runs on Windows. It is published by Shenzhen Hosonsoft, the company behind the printer's Hoson mainboard software. The current Hosonsoft release is Riin 7.2, dated February 18, 2025, while Fedar's download portal lists the FDA3 build as “RIIN_V7.1.4.5_A3-2024-7-17_setup.” It handles layout, raster processing, color management, ICC import, ink limiting, print queues, and automatic nesting with a material saving arrangement mode. Its named tools include “Most saving material” automatic nesting, the Print Management Center task queue, Full Color Manager for ICC import and custom profiles, Linearization ink limiting, InkSaver, and Spot Color settings for white ink. A separate Hosonsoft printer manager handles head calibration, cleaning, and communication with the printer. That second application may be Hosonsoft PrintExp or a vendor branded version such as BetterPrinter, creating a two app workflow in which Riin controls layout, rasterizing, and color while the manager controls the hardware.

Step and repeat and matrix copy tools are limited to certain Riin editions, and the exact included edition is not published. Transparency handling, choke or spread controls, ink cost estimates, and the activation method are also unconfirmed. Choke, spread, trapping, and transparency or alpha channel handling are not documented in the official Riin manual. The manual confirms two possible licensing routes, a USB security dongle or an activation code bound to the software, but does not establish which method ships with this FDA3 package.

Supported optional RIP choices include Maintop, CADlink Fiery, and FlexiPRINT. CADlink adds documented trapping, underbase controls, variable data production, and plugins for Illustrator, Photoshop, and CorelDRAW. FlexiPRINT is sold by subscription.

Computer requirements are Windows 7 or later, Intel i5/i7, 4 GB RAM or more, a discrete GPU, and 100 GB or more free disk space. Accepted production files include JPG, TIF, PDF, and similar formats. Riin's confirmed imports include TIFF, PDF, EPS, and PSB, while confirmed exports include .rcf, .rcfx, PLT, PRN, and JPG.


Print With Real Outside Air Exchange

13 inch dtf printer air diagram showing source capture, indoor recirculation, and outside air exchange

Print in a well ventilated area. The included purifier captures fumes near the source and reduces what reaches the operator at the machine. It recirculates filtered air into the same room and does not duct contaminants outdoors.

A particle filter does not remove gases. The US EPA states that most filters are designed for either particles or gases, and that filtration does not replace pollutant control and ventilation. Gas capture requires suitable carbon media, which has finite adsorption life and can become saturated without an obvious visual warning. The included purifier's filter stages are not published.

California's Air Resources Board warns that thin activated charcoal filters may reduce odors briefly without removing high VOC concentrations. OSHA guidance also treats recirculated filtered air as an alternative that needs monitoring and warning safeguards not found on desktop DTF purifiers. The TPU safety data cited for the powder calls for local exhaust ventilation at melting zones.

Published purifier information is sparse across the A3 category. In a review of nine A3 class units, only one published CFM, one stated a filter class with particle size, two published a replacement interval, and two published replacement filter pricing. A category vendor selling a documented 106 CFM three stage unit still states that additional room ventilation is highly recommended.

Run the shaker oven in a room with real outside air exchange. Duct outdoors when possible, follow the filter replacement schedule supplied with the unit, and treat the purifier as source capture rather than a replacement for room ventilation.


Maintenance That Protects Your Investment

a3 dtf printer for small business maintenance schedule covering daily, weekly, and monthly care

DTF printing rewards a short, consistent service routine. Automated features reduce risk, but they do not remove daily operator care.

  • Daily: Agitate white ink, perform a nozzle check, clean the cap and wiper, inspect ink levels, and clear dust or powder from the film path.
  • Weekly: Clean the encoder strip with distilled water only, empty the waste tank at 75%, inspect lines for bubbles or discoloration, clean feed rollers, and run a diagnostic print.
  • Monthly: Inspect dampers, flush lines when needed, clean the head face in one direction, check belt tension and the white ink motor, back up profiles, and verify calibration.

Use approved DTF cleaning solution on ink contact parts. Do not use alcohol on DTF ink residue. Keep the printer within 15 to 30 C and 35 to 65% RH, with humidity monitoring recommended during dry seasons.

For idle periods, print or run a nozzle check every 2 to 3 days. Partial clogs may appear after 3 to 4 days, with thicker ink and failed cleaning cycles possible around 7 days. Opened white ink inside the system may age within 2 to 4 weeks even when agitated correctly.


Warranty and Arrival Coverage

complete dtf printer kit warranty graphic with one year coverage, exclusions, and seven day DOA window

The printer carries a 1 year limited warranty covering hardware and electronic boards. Eligible components receive service and replacement support during that period.

  • Printheads are not covered.
  • Ink contact consumable parts are not covered, including captops, wipers, sponges, and pumps.
  • Damage or defects present on arrival must be reported within 7 days of delivery.
  • Approved returns must ship in the original packaging.
  • Outbound replacement shipping is covered after the defect is confirmed.

Product Specs

13 inch dtf printer spec badges for print width, nozzle layout, 8 pass speed, tanks, and power
Spec Value
Model FEDAR FDA3
Printhead Epson F1080-A1, single head
Nozzle Architecture 1080 nozzles, 6 rows at 180 npi
Print Width 330 mm (13")
Print Colors CMYK + White
Print Speed 8 pass, 1.2 m2/h (approximately 12.9 sq ft/hour)
Print Height 2 to 5 mm
Media Roll fed PET film
Maximum Media Feed and Take Up 100 m
Ink Type Pigment DTF ink (aqueous), CMYK+W
Ink System Bulk tanks with white ink circulation through a quiet peristaltic pump
Tank Capacity 300 ml
Head Maintenance Automatic head cleaning and moisturizing function
Included RIP Riin
Riin Version and Fedar Build Current Hosonsoft release: Riin 7.2; Fedar FDA3 download: RIIN_V7.1.4.5_A3-2024-7-17_setup
Optional Supported RIP Software Maintop, CADlink (Fiery), and FlexiPRINT
Computer Requirements Windows 7 or later, Intel i5/i7, 4 GB RAM or more, discrete GPU, 100 GB or more free disk space
File Formats JPG, TIF, PDF, EPS, PSB, and similar; confirmed Riin exports include .rcf, .rcfx, PLT, PRN, and JPG
Operating Environment 15 to 30 C, 35 to 65% RH
Machine Size 720 x 390 x 320 mm (approx. 28.3" x 15.4" x 12.6")
Weight 42 kg gross (approx. 93 lb)
Printer Only Wooden Crate Packing 860 x 450 x 460 mm; 30 kg net, 42 kg gross
Printer Only Carton Packing 890 x 470 x 410 mm; 30 kg net, 36 kg gross
Packing Scope Published packing dimensions and weights cover the printer alone; complete kit freight is materially larger because it also includes the shaker oven and purifier
Electrical 120V or 220V, 50/60Hz, 200W
Printer Only Configuration FEDAR-FDA3-P, $3,295.00
Printer plus Shaker Oven Configuration FEDAR-FDA3-PS, $4,495.00
Complete Kit Configuration FEDAR-FDA3-PSF, $4,800.00
Limited Warranty 1 year covering hardware and electronic boards
DOA Reporting Window Within 7 days of delivery
Description

Explore Oven Options for a dtf printer with shaker

Ready to produce apparel transfers without piecing together mismatched equipment? The fedar fda3 dtf printer gives you a 330 mm printing platform with pumped white ink circulation, automatic head care, Riin RIP software, and three configurations for matching your current production needs.

  • Configurations: Choose Printer Only ($3,295), Printer plus Shaker Oven ($4,495), or the Complete Kit with fume purifier ($4,800).
  • Print width: 330 mm (13") using a genuine Epson F1080-A1 head with 1080 nozzles across 6 rows at 180 npi.
  • Print speed: 8 pass, 1.2 m2/h (about 12.9 sq ft/hour), roughly 6.2 minutes per full A3.
  • White ink circulation: A quiet peristaltic pump moves white ink through the supply lines instead of relying on tank stirring alone.
  • Head care: Integrated capping station with a moisturizing function plus automatic cleaning cycles protect the printhead.
  • Ink system: CMYK plus White in 300 ml bulk tanks, using aqueous pigment DTF ink.
  • Shaker oven (in bundled configurations): A combined two in one unit applies powder and cures it in line, with no separate A3 oven needed.
  • Fume purifier (Complete Kit only): A separate third device for source capture near the shaker oven, not a substitute for room ventilation.
  • RIP software: Riin is included standard, with Maintop, CADlink (Fiery), and FlexiPRINT supported as optional upgrades.
  • Starter consumables: CMYKW 1kg ink set, one 13" film roll, and 1kg fine powder included for setup and testing.
  • Support and warranty: 1 year limited warranty on hardware and boards, plus US based phone and email support through Impact USA.
  • DOA window: Report arrival damage or defects within 7 days of delivery.
  • Bench and power needs: Plan a rigid bench near 7 ft x 3 ft for bundled configurations and confirm circuit requirements with a licensed electrician before install.
  • Consumable cost estimate: About $0.83 per full A3 transfer and about $0.60 per square foot, based on listed pricing and researched usage assumptions.

What You Receive in a complete dtf printer kit

a3 dtf printer for small business kit contents: printer, shaker oven, purifier, and Riin RIP

The Complete Kit configuration combines three separate devices for an inline DTF workflow:

  • Fedar FDA3 printer: Prints CMYK plus White on roll fed PET film.
  • Combined powder shaker and oven: Applies powder by vibration, then melts and cures it in the heated section of the same chassis. No separate A3 oven is needed.
  • Fume purifier: Captures fumes near the shaker oven. Its model number, airflow rating, filter stages, filter life, and replacement filter cost are not published.
  • Riin RIP software: Prepares artwork, processes color and white layers, and sends print jobs through the Hosonsoft software stack.
  • Starter consumables: CMYKW 1kg starter ink set, one 13" film roll, and 1kg fine powder.
  • Setup material: Self installation manual and video instruction.
  • Coverage and help: 1 year limited printer warranty plus US based phone and email support.

The fume purifier remains a third, separate device. It is not built into the printer or shaker oven.


Pumped White Ink Circulation

Peristaltic pump and return tubing fitted inside the dtf printer with rip software package

White DTF ink contains dense pigment that settles when left still. A quiet peristaltic pump moves white ink through the external supply path instead of relying only on tank stirring. Rollers compress the tubing, so the ink does not touch the pump mechanism.

Why the mechanism matters: tank stirring mixes ink inside the container but leaves ink sitting in the supply line. Pumped circulation keeps the tank and lines moving, with reach into later parts of the ink path depending on the machine design.

Ink inside the printhead nozzle chambers can still remain stationary. Daily agitation, nozzle checks, capping station cleaning, and correct standby use remain necessary. The pump and its valves are serviceable wear parts after prolonged operation.


Capping Station and Automatic Head Care

Sealed moisturizing cap and suction tubing protecting the head in the dtf printer with rip software

An integrated capping station seals around the nozzle plate while the carriage is parked. Its moisturizing function maintains a humid space around the nozzles, helping slow evaporation of aqueous pigment ink. The suction path also supports automatic cleaning cycles.

  • Automatic cleaning: Pulls ink through the nozzles, wipes the nozzle plate, and sends purged ink to the waste container.
  • Standby protection: The computer may be switched off, but the printer must remain powered in standby for scheduled cleaning to run.
  • Routine care: Clean the cap and wiper with approved DTF cleaning solution and a lint free swab.
  • Cleaning limit: Run one or two cycles after a failed nozzle check, with three cycles as the maximum before inspecting the ink path.

Automatic cycles consume ink. Budget for cleaning and purging rather than treating every kilogram as printable ink.


300 ml Bulk Ink Tanks

Side mounted CMYKW tank bank and waste container supplying an epson printhead dtf printer

Side mounted 300 ml bulk tanks feed the CMYK plus White ink system. The visible tank bank makes ink levels easier to inspect before a run, while the separate waste container collects fluid from cleaning cycles.

Keep every channel above 20% ink. Agitate white ink at the start of the day and again every 4 to 6 hours during continuous operation. Roll or invert the container end over end for 30 to 60 seconds rather than shaking it vigorously and introducing air.


Open Film Path for Inspection and Cleaning

Open platen and pinch roller area of the fedar fda3 dtf printer for film path checks and cleaning

The open layout exposes the PET film path, pinch rollers, perforated platen, and carriage area for inspection. It also makes nozzle observation and routine cleaning easier.

A silent linear guide rail supports smoother carriage movement and stable printing. Film curl, loose feeding, roll memory, or heavy ink coverage can lift PET film toward the nozzle plate. Secure the film, maintain the stated room conditions, and inspect the path for dust, adhesive, ink splatter, and powder residue.

The printer accepts roll fed PET film with up to 100 m media feed and take up. It is compatible with hot peel and instant peel DTF films listed for this system.


Choosing an a3 dtf printer for small business

13 inch dtf printer configuration guide comparing printer only, shaker oven, and full kit prices

Three configurations let you purchase the equipment your shop needs now:

  • Printer Only at $3,295: Printer, Riin licence, CMYKW 1kg starter ink set, one 13" film roll, 1kg fine powder, setup material, 1 year limited printer warranty, and US based support. Shaker oven, purifier, stand, and onsite installation are excluded.
  • Printer plus Shaker Oven at $4,495: Adds the combined two in one powder shaker and heated curing oven. Purifier, stand, and onsite installation are excluded.
  • Complete Kit at $4,800: Adds the separate fume purifier. Printer stand, onsite installation and training, and the 120V to 220V step up converter are excluded.

Fedar's parent, Zhengzhou New Century Digital Technology Co., Ltd, is publicly listed on China's NEEQ exchange under ticker 874360. It holds the national “Specialized & Sophisticated Little Giant” designation, and its audited FY2025 report records 560 employees and R&D spending equal to 3.94% of revenue.

At the published 1.2 m2/h in 8 pass, our calculation places machine output at roughly 59 to 79 decorated shirts during eight hours of uninterrupted printing. That is machine output, not finished shop output. Film changes, nozzle checks, powdering, pressing, cutting, and packing use time from the same day.

A one person shop producing full size transfers will usually find the FDA3 comfortable around 20 to 30 pieces per day. Around 40 pieces uses more of the print window, while 60 pieces can occupy nearly all available printing time. Artwork size and film area matter more than piece count because small transfers can be nested across the roll.

As a weekly planning guide, below about 200 full size transfers the FDA3 remains comfortably matched to a small shop. Around 200 to 250 per week places it at working capacity, while sustained production above roughly 250 to 300 per week makes printing a business constraint. Its comfortable film volume ceiling is about 24 m2 per week, or roughly 105 m2 per month; above about 450 full size transfers per week is not practical on one machine in one shift.


Setting Up Inline Curing for a 13 inch dtf printer

13 inch dtf printer workflow showing PET film powder application and heated inline curing

The shaker is a shaker oven, not a vibration only powder applicator. Film enters the unit, receives powder through vibration, and passes through a heated section that melts and cures the adhesive in line.

The printer measures 720 x 390 x 320 mm, but the shaker oven needs more bench length. Published A3 shaker dryers run 35.7 to 47 inches long and weigh 36 kg or more. Our equipment layout calculation places the printer and shaker at roughly 64 to 75 inches end to end before adding film roll and output clearance. Plan near 7 ft x 3 ft for the production line, plus separate room for the purifier, heat press, supplies, and cooling.

  • Use a rigid bench rather than a folding table.
  • Leave top access open for the head, dampers, and capping station.
  • Plan a two person lift for the printer, which is 42 kg gross.
  • Shipping is free within the contiguous US. Printer only packing may be a wooden crate measuring 860 x 450 x 460 mm at 30 kg net and 42 kg gross, or a carton measuring 890 x 470 x 410 mm at 30 kg net and 36 kg gross.

The printer draws 200W. The shaker oven is the larger electrical load, but its exact wattage and amperage are not published. Comparable A3 shaker ovens span 1.17 to 1.8 kW, which is category information rather than an FDA3 rating. The shaker oven is a resistive heating appliance that behaves electrically like a space heater, drawing close to its nameplate load while heating during a production run. Have a licensed electrician confirm circuit needs from the delivered equipment rating plates. Do not assume the full set can share a standard 15A circuit. A heat press should also be included in electrical planning.

For planning only, a 120V example using a 1.17 kW shaker, the 1.8A printer load, and an assumed 1.4A purifier load totals about 13.8A. That exceeds the 12A continuous load allowance of a 15A circuit but fits within the 16A allowance of a dedicated 20A circuit. Using a 15A shaker example raises the total to about 18.2A, exceeding the continuous load allowance of a 20A circuit and requiring the shaker on its own circuit. These are category based calculations, not ratings for the unidentified bundled shaker and purifier.


Consumables and Service With This dtf printer starter bundle

a3 dtf printer for small business starter supplies with CMYKW ink, 13 inch film, and powder

The starter package supplies the materials needed for initial setup and testing: CMYKW 1kg ink, one 13" film roll, and 1kg fine powder. Pigment DTF ink is aqueous and feeds through the bulk tank system.

Optional service choices include:

  • Onsite installation and training: Minimum 2 full days, $1,500 plus travel.
  • Remote technical support: $100/hour.
  • Financing: available through Affirm.
  • Prepurchase consultation: Contact Us for a production estimate built around your intended artwork sizes and weekly order volume.

Our consumable calculation estimates about $0.83 for a full A3 transfer, about $0.68 for an 11"x14" adult front, and about $0.60 per square foot. These calculations use listed ink, powder, and film prices plus researched consumption assumptions. They exclude labor, waste, misprints, purges, head replacement, maintenance, and equipment depreciation.

Powder consumption is the model's largest sensitivity because published estimates vary widely; weighing a powder bag before and after 50 sheets provides a shop specific figure. Ink is purchased by weight but consumed by volume, and no ink density specification is published, so request the ink technical data sheet from Impact USA before treating the estimate as a measured production cost.


Genuine Head Architecture in an epson printhead dtf printer

complete dtf printer kit head graphic with 1,080 nozzles, six rows, 180 npi, and 8 pass speed

A single genuine Epson F1080-A1 head carries 1080 nozzles across 6 rows at 180 npi. CMYK and White share the head, producing a rated 1.2 m2/h in 8 pass, approximately 12.9 sq ft/hour.

The pass count matters because speed figures from different print modes cannot be compared without it. This published rate represents the higher quality 8 pass mode. No DPI figure is stated because the supplied documentation incorrectly places nozzle count in the resolution field.

Our print time calculation places a full A3 image at about 6.2 minutes in 8 pass. Actual jobs vary with artwork dimensions, nesting, maintenance interruptions, and film handling.

Plan for printhead replacement as an ownership cost. Epson publishes no service life figure for this head in DTF use. Reseller estimates suggest 3 to 6 months in daily production, 6 to 12 months at lower volume with disciplined care, and as little as 2 to 3 months after neglected maintenance. Genuine or OEM replacement listings run roughly $280 to $499. A full replacement event can reach $400 to $700 or more in parts after adding dampers, cap, wiper, and ribbon cables.

Replace all dampers, the capping station, and the wiper when fitting a new head. Printheads and other ink contact parts are excluded from the printer warranty.


How This dtf printer with rip software Controls Production

a3 dtf printer for small business software flow from Riin layout and nesting to printer control

Riin RIP is included and runs on Windows. It is published by Shenzhen Hosonsoft, the company behind the printer's Hoson mainboard software. The current Hosonsoft release is Riin 7.2, dated February 18, 2025, while Fedar's download portal lists the FDA3 build as “RIIN_V7.1.4.5_A3-2024-7-17_setup.” It handles layout, raster processing, color management, ICC import, ink limiting, print queues, and automatic nesting with a material saving arrangement mode. Its named tools include “Most saving material” automatic nesting, the Print Management Center task queue, Full Color Manager for ICC import and custom profiles, Linearization ink limiting, InkSaver, and Spot Color settings for white ink. A separate Hosonsoft printer manager handles head calibration, cleaning, and communication with the printer. That second application may be Hosonsoft PrintExp or a vendor branded version such as BetterPrinter, creating a two app workflow in which Riin controls layout, rasterizing, and color while the manager controls the hardware.

Step and repeat and matrix copy tools are limited to certain Riin editions, and the exact included edition is not published. Transparency handling, choke or spread controls, ink cost estimates, and the activation method are also unconfirmed. Choke, spread, trapping, and transparency or alpha channel handling are not documented in the official Riin manual. The manual confirms two possible licensing routes, a USB security dongle or an activation code bound to the software, but does not establish which method ships with this FDA3 package.

Supported optional RIP choices include Maintop, CADlink Fiery, and FlexiPRINT. CADlink adds documented trapping, underbase controls, variable data production, and plugins for Illustrator, Photoshop, and CorelDRAW. FlexiPRINT is sold by subscription.

Computer requirements are Windows 7 or later, Intel i5/i7, 4 GB RAM or more, a discrete GPU, and 100 GB or more free disk space. Accepted production files include JPG, TIF, PDF, and similar formats. Riin's confirmed imports include TIFF, PDF, EPS, and PSB, while confirmed exports include .rcf, .rcfx, PLT, PRN, and JPG.


Print With Real Outside Air Exchange

13 inch dtf printer air diagram showing source capture, indoor recirculation, and outside air exchange

Print in a well ventilated area. The included purifier captures fumes near the source and reduces what reaches the operator at the machine. It recirculates filtered air into the same room and does not duct contaminants outdoors.

A particle filter does not remove gases. The US EPA states that most filters are designed for either particles or gases, and that filtration does not replace pollutant control and ventilation. Gas capture requires suitable carbon media, which has finite adsorption life and can become saturated without an obvious visual warning. The included purifier's filter stages are not published.

California's Air Resources Board warns that thin activated charcoal filters may reduce odors briefly without removing high VOC concentrations. OSHA guidance also treats recirculated filtered air as an alternative that needs monitoring and warning safeguards not found on desktop DTF purifiers. The TPU safety data cited for the powder calls for local exhaust ventilation at melting zones.

Published purifier information is sparse across the A3 category. In a review of nine A3 class units, only one published CFM, one stated a filter class with particle size, two published a replacement interval, and two published replacement filter pricing. A category vendor selling a documented 106 CFM three stage unit still states that additional room ventilation is highly recommended.

Run the shaker oven in a room with real outside air exchange. Duct outdoors when possible, follow the filter replacement schedule supplied with the unit, and treat the purifier as source capture rather than a replacement for room ventilation.


Maintenance That Protects Your Investment

a3 dtf printer for small business maintenance schedule covering daily, weekly, and monthly care

DTF printing rewards a short, consistent service routine. Automated features reduce risk, but they do not remove daily operator care.

  • Daily: Agitate white ink, perform a nozzle check, clean the cap and wiper, inspect ink levels, and clear dust or powder from the film path.
  • Weekly: Clean the encoder strip with distilled water only, empty the waste tank at 75%, inspect lines for bubbles or discoloration, clean feed rollers, and run a diagnostic print.
  • Monthly: Inspect dampers, flush lines when needed, clean the head face in one direction, check belt tension and the white ink motor, back up profiles, and verify calibration.

Use approved DTF cleaning solution on ink contact parts. Do not use alcohol on DTF ink residue. Keep the printer within 15 to 30 C and 35 to 65% RH, with humidity monitoring recommended during dry seasons.

For idle periods, print or run a nozzle check every 2 to 3 days. Partial clogs may appear after 3 to 4 days, with thicker ink and failed cleaning cycles possible around 7 days. Opened white ink inside the system may age within 2 to 4 weeks even when agitated correctly.


Warranty and Arrival Coverage

complete dtf printer kit warranty graphic with one year coverage, exclusions, and seven day DOA window

The printer carries a 1 year limited warranty covering hardware and electronic boards. Eligible components receive service and replacement support during that period.

  • Printheads are not covered.
  • Ink contact consumable parts are not covered, including captops, wipers, sponges, and pumps.
  • Damage or defects present on arrival must be reported within 7 days of delivery.
  • Approved returns must ship in the original packaging.
  • Outbound replacement shipping is covered after the defect is confirmed.

Product Specs

13 inch dtf printer spec badges for print width, nozzle layout, 8 pass speed, tanks, and power
Spec Value
Model FEDAR FDA3
Printhead Epson F1080-A1, single head
Nozzle Architecture 1080 nozzles, 6 rows at 180 npi
Print Width 330 mm (13")
Print Colors CMYK + White
Print Speed 8 pass, 1.2 m2/h (approximately 12.9 sq ft/hour)
Print Height 2 to 5 mm
Media Roll fed PET film
Maximum Media Feed and Take Up 100 m
Ink Type Pigment DTF ink (aqueous), CMYK+W
Ink System Bulk tanks with white ink circulation through a quiet peristaltic pump
Tank Capacity 300 ml
Head Maintenance Automatic head cleaning and moisturizing function
Included RIP Riin
Riin Version and Fedar Build Current Hosonsoft release: Riin 7.2; Fedar FDA3 download: RIIN_V7.1.4.5_A3-2024-7-17_setup
Optional Supported RIP Software Maintop, CADlink (Fiery), and FlexiPRINT
Computer Requirements Windows 7 or later, Intel i5/i7, 4 GB RAM or more, discrete GPU, 100 GB or more free disk space
File Formats JPG, TIF, PDF, EPS, PSB, and similar; confirmed Riin exports include .rcf, .rcfx, PLT, PRN, and JPG
Operating Environment 15 to 30 C, 35 to 65% RH
Machine Size 720 x 390 x 320 mm (approx. 28.3" x 15.4" x 12.6")
Weight 42 kg gross (approx. 93 lb)
Printer Only Wooden Crate Packing 860 x 450 x 460 mm; 30 kg net, 42 kg gross
Printer Only Carton Packing 890 x 470 x 410 mm; 30 kg net, 36 kg gross
Packing Scope Published packing dimensions and weights cover the printer alone; complete kit freight is materially larger because it also includes the shaker oven and purifier
Electrical 120V or 220V, 50/60Hz, 200W
Printer Only Configuration FEDAR-FDA3-P, $3,295.00
Printer plus Shaker Oven Configuration FEDAR-FDA3-PS, $4,495.00
Complete Kit Configuration FEDAR-FDA3-PSF, $4,800.00
Limited Warranty 1 year covering hardware and electronic boards
DOA Reporting Window Within 7 days of delivery
Warranty

We would rather be straight with you: this is the thinnest coverage of any brand we carry. It is a good product line at a good price, and the warranty is not where its value is.

In short: Faulty out of the sealed container is covered, and it is assessed case by case. There is no fixed entitlement. The remedy is a replacement or store credit, never a cash refund. Printheads, carriage boards and mainboards cannot be returned at all.

What is covered

A sealed product that is defective from the factory. Ink that is separated or contaminated in an unopened container, film that will not release from a sealed roll, powder clumped in a factory sealed bag.

The manufacturer's own wording is that approval is decided case by case. There is no fixed entitlement, and we are not going to pretend otherwise.

So open it when it arrives

Even if you do not need it yet. With a case by case standard, the strength of your claim depends heavily on how quickly you raise it. A sealed container that is wrong on day one is a claim worth making. The same container opened six weeks later usually is not.

Printheads, carriage boards and mainboards

Final sale. No returns, no exceptions.

These are not covered as consumables and they cannot be sent back. If you are ordering a printhead or a board, call us first on 719-396-5661. We will confirm the part number against your printer model and serial before anything ships.

This is the most expensive avoidable mistake in our catalogue, and a two minute call eliminates it.

What is not covered

  • Normal consumption, such as ink running out, film running down, or powder being used
  • Anything opened and partly used before the problem was reported
  • Storage damage from heat, freezing, humidity, or contamination after delivery
  • Print quality caused by the machine, the settings, or the substrate
  • Printheads, carriage boards and mainboards

What happens when you claim

  1. You tell us, on 719-396-5661 or info@veprintshop.com, with photos and your order number
  2. The part goes back and is tested by their technicians
  3. If a factory defect is confirmed, you get a replacement part or store credit
  4. Turnaround is roughly 3 to 5 days once they receive it

The remedy is a replacement or credit, not a cash refund. That is their policy and it applies even when the fault is theirs.

Do not ship anything back before you have spoken to us. An unauthorized return can void your coverage.

Damage in transit is a separate thing

A cracked bottle or a leaking box is a shipping claim rather than a warranty claim, and the clock is much shorter. 48 hours from delivery, and keep all the packaging.

If something is leaking, wear gloves and do not inhale the vapour. Photograph it, bag it, and call us. The Shipping Policy tab on this page has the full detail.

Where the value actually is here

Impact's inks are formulated for specific Epson printheads, and matching them properly matters far more than any warranty term.

Call us before you order if you are not certain which one your machine takes. Wrong ink in a printhead is a far more expensive problem than a bad batch, and it is the one we can actually prevent.

Questions

Call 719-396-5661 or email info@veprintshop.com. We answer within an hour, 7am to 7pm Mountain, seven days a week.

Full terms for every brand we carry, plus product safety information, are on our Warranty & Product Safety page.

Return & Refund Policy

There is one rule here worth reading before you order anything: printheads and boards can never come back, so we check the part number with you before they ship.

In short: 14 days from delivery on both machines and sealed consumables, with no restocking fee. A machine that has had ink added can't be returned, and printheads, carriage boards and mainboards are final sale with no exceptions. Anything damaged, defective or incorrect is on us and costs you nothing.

Your return window

What you bought How long you have Restocking fee
Printers 14 days from delivery, and only if no ink has been added None
Inks, films and powders 14 days from delivery, sealed and unopened None
Printheads, carriage boards, mainboards ❌ Never returnable n/a

The clock starts the day your order is delivered, not the day you ordered.

Printheads, carriage boards and mainboards: no returns, ever

These are final sale. No exceptions, no restocking fee option, no discretionary review.

This is the manufacturer's rule and it is absolute. A printhead cannot go back once it ships, even sealed, even unopened, even the same day.

If you are ordering a printhead or a board, call us first on 719-396-5661. We will confirm the part number against your printer model and serial before anything ships. This is the single most expensive mistake available in our catalogue, and a two minute call eliminates it.

What condition it needs to be in

Machines:

  • No ink has ever been added. No filling, no priming, no test prints
  • Never powered on with ink or media loaded
  • Original crate and packaging, with the pallet, foam and all inserts
  • All accessories, cables, RIP software and documentation included
  • No signs of installation, mounting or operation
  • Undamaged and unmodified

Once ink goes into the machine, it can't come back. Priming ink through a printhead is irreversible: the ink system, dampers and head are wet from that point, and nobody can sell that machine as new.

These are quote-based sales, so you will have talked to us before you buy. Use that conversation. Ask about your substrates, your volume, your power supply and your space on 719-396-5661. We would far rather spend twenty minutes up front than process a return neither of us wants.

Consumables:

  • Factory seal intact. Bottles unopened, film rolls still wrapped, powder sealed
  • Outer packaging undamaged and complete
  • All parts of a set present. A CMYK-W ink set returns complete
  • Resaleable: no crushing, tearing, leaking or shelf wear
  • Within its shelf life, with date coding legible

Once the seal is broken, it's final sale. There is no way to verify that an opened container hasn't been partly used, decanted or contaminated, and contaminated ink can destroy a printhead, so nobody resells it. If you're not certain an ink or film matches your printer, call us before you open it on 719-396-5661. These inks are formulated for specific printhead types and the wrong one is an expensive mistake. That call is free.

How to start a return

  1. Call 719-396-5661 or email info@veprintshop.com within 14 days of delivery, with your order number. Every return needs authorization first. Anything sent back without it can't be accepted.
  2. We confirm eligibility, quote your return freight, and send the return address with instructions.
  3. Repack it in the original crate or packaging and ship it. We recommend a trackable service or insurance, since the item is your responsibility until it reaches us.
  4. We inspect it on arrival and email you to confirm your refund.

Who pays return shipping

Changed your mind, or ordered the wrong thing: you cover return shipping. Machines are crated freight items, so it is a real expense and we quote you the exact return cost before you commit. Consumables are parcel sized, usually a small flat rate box. Your original outbound shipping charge isn't refunded.

Arrived damaged, defective or incorrect: we cover it both ways and you pay nothing.

What we can't take back

  • Printheads, carriage boards and mainboards. Final sale, no exceptions
  • Any machine that has had ink added, at any point
  • Anything powered on with consumables loaded, installed, or showing signs of operation
  • Machines returned without the original crate and packaging
  • Anything opened. Inks, films and powders are final sale once the seal is broken
  • Partial sets. A CMYK-W ink set has to return complete
  • Anything past its shelf life or with illegible date coding
  • Anything showing leaking, crushing, tearing or shelf wear
  • Anything requested more than 14 days after delivery
  • Sale-priced items
  • Machines sold as certified pre-owned or used
  • Equipment bought for one-time or temporary use rather than ongoing production
  • Anything not in its original condition for reasons that aren't our error

If it arrives damaged

Inspect the crate before you sign. Note any damage on the delivery receipt, photograph it before the driver leaves, and refuse the shipment if it looks severe.

Then contact us within 48 hours of delivery on 719-396-5661 or info@veprintshop.com, with your order number and photos of both the damage and the packaging.

Keep all packaging, including the shipping box and any absorbent material, until the claim is closed.

We cover shipping both ways on damaged, defective or incorrect items, and the sealed-only rule doesn't apply, because you obviously had to open the box to find a leak.

If a bottle is leaking, wear gloves and don't inhale the vapour. Photograph it, bag it, and call us.

Full delivery inspection detail is on the Shipping Policy tab on this page.

Defective or incorrect items

Report a defective machine, a faulty consumable or a wrong item within 48 hours of delivery. Call us on 719-396-5661 rather than troubleshooting alone, and we will run the manufacturer's process with you.

Their remedy is a replacement part or store credit, because a cash refund isn't offered under warranty. Turnaround runs 3 to 5 days once they receive the item.

Don't ship anything back before contacting us. An unauthorized return can void your coverage.

For coverage after the return window closes, see the Warranty tab on this page.

Cancellations and exchanges

Before your order ships, cancelling is free with a full refund and no fees. Call us rather than emailing, because email can sit unread while a crate goes on a truck.

Once it ships, the return terms above apply, which means return freight at your cost.

We don't offer exchanges. If you need a different item, return the one you have under the terms above and place a new order. Call us on 719-396-5661 and we will run both sides at once wherever we can, so you're not waiting on a refund to clear before the new order ships.

Refunds

We email you once your return arrives and has been inspected. Approved refunds go to your original payment method within 14 business days.

Refunds cover the invoiced purchase price. Original shipping charges aren't refundable.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.

Shipping Policy

Shipping is free on this product, and on everything else we sell from this brand, anywhere in the contiguous United States. No minimums, no fine print, and no surprise charges at checkout.

In short: Free shipping, dispatched in 1 to 3 business days and delivered in 7 to 10 business days. We ship to the contiguous United States only (the lower 48 states and Washington, DC). Inspect the packaging before you sign for it, because that signature is what a damage claim turns on. If a bottle is leaking, wear gloves and call us before you handle it further.

What shipping costs

Free, on machines and consumables alike, within the contiguous United States. No minimum order.

If a product is ever excluded from free shipping, the charge is shown at checkout before you pay.

Where we ship

The contiguous United States only (the lower 48 states and Washington, DC). We don't ship to Alaska, Hawaii, US territories or military APO/FPO addresses, internationally, to PO Boxes, or to freight forwarders.

Order confirmation

As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.

We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.

Once we have confirmed everything is available, we capture the payment and start preparing your order.

These machines are quote-based sales, so we will have spoken with you before you order and we confirm your dispatch date directly.

How long it takes

Stage Time
Processing and dispatch 1 to 3 business days
Delivery 7 to 10 business days

Orders placed after 5pm Mountain Time (Denver) start processing the next business day.

All timelines mean business days, Monday to Friday, excluding public holidays.

Order shipment and tracking

We send your shipping confirmation and tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout.

If you haven't heard from us within 4 business days of ordering, email info@veprintshop.com or call 719-396-5661 and we will chase it.

How it ships

Inks, films and powders ship by parcel carrier. Machines ship crated, by freight, and freight works differently from a parcel delivery:

  • The carrier calls to schedule. Give us a phone number someone answers, since missed appointments can trigger redelivery or storage fees
  • Delivery is curbside. The driver brings the crate to the back of the truck. Getting it inside is your responsibility unless we have agreed otherwise in writing
  • Liftgate is included. You don't need a dock or a forklift, and you don't pay extra for it
  • Someone must be present to sign. Freight carriers don't leave crated equipment unattended

Inspect before you sign

This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.

Before you sign:

  • Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
  • If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
  • If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
  • Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it

If it arrives damaged

If you have accepted the delivery, photograph any damaged packaging or products immediately.

Email your photos to info@veprintshop.com within 48 hours of delivery with your order number, and call us on 719-396-5661.

Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.

If a bottle is leaking, wear gloves and don't inhale the vapour. Photograph it, seal it in a bag, and call us. Keep the shipping box and any absorbent material until the claim is closed.

We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See the Return & Refund Policy tab on this page for what happens next.

If your shipment is lost or stalls

If tracking stops updating for more than 2 business days, or a delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.

We respond within 1 hour, 7am to 7pm Mountain Time, seven days a week, on 719-396-5661 or info@veprintshop.com.

Address accuracy

Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, which are significant on freight, and address change fees incurred after dispatch are passed on to you at cost.

Refused or undeliverable shipments

If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.

This never applies when you refuse a delivery because of visible damage.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.