Refund policy

Return windows and fees are set by each manufacturer, so they differ depending on what you bought. Your exact terms are in the table below and on every product page.

Call 719-396-5661 or email info@veprintshop.com. We answer within an hour, 7am to 7pm Mountain, seven days a week.

Two rules that never change

Opened consumables are final sale. Every brand, no exceptions. Ink, film, powder, toner and transfer media can't go back once the seal is broken, because we can't resell them and neither can the manufacturer. If you're unsure whether something is right for your machine, call us before you open it. That is free, and we would much rather have that conversation.

Anything damaged, defective or incorrect is on us. You don't pay return shipping and there is no restocking fee. Just tell us fast.

Find your terms

Two things in that table are worth calling out, because they catch people out:

• Procolored and Fedar machines can't come back once ink has been added, at all, regardless of how many days are left. Priming ink through a printhead is irreversible.
• Printheads, carriage boards and mainboards are final sale everywhere. Sealed, unopened, same day, it makes no difference. If you're ordering one, call us and we will confirm the part number against your model and serial before it ships.

Full detail for what you bought is on the Return & Refund Policy tab on any product page for that brand. That tab is the authoritative version, and it covers the condition requirements, the exact fee tiers and the brand's own quirks.

How to start a return

1. Contact us first. Call 719-396-5661 or email info@veprintshop.com with your order number. Returns sent back without authorization can't be accepted, because we won't know whose it is or where to route it.
2. We confirm eligibility and send instructions, including the return address and, on freight items, the exact return shipping cost before you commit to anything.
3. Pack it in the original box or crate and ship it. Insure it and keep your tracking, because it is your responsibility until it reaches us.
4. We inspect it on arrival and email you to confirm your refund.

Who pays return shipping

Changed your mind, or ordered the wrong thing: you cover return shipping, and your original outbound shipping charge isn't refunded. On freight items this is a real expense, so we quote it before you commit and you decide with the full number in front of you.

Arrived damaged, defective or incorrect: we cover it. You pay nothing.

What we can't take back, whatever the brand

• Anything used, powered on with consumables loaded, installed or assembled
• Opened inks, films, powders, toners and transfer media. Final sale once the seal is broken
• Printheads, carriage boards and mainboards. Final sale, no exceptions
• Anything returned without its original packaging, crate or accessories
• Anything requested after your window has closed
• Equipment sold as certified pre-owned or used
• Equipment bought for one-time or temporary use, such as a single trade show or event, rather than ongoing production
• Digital products and training courses, which are delivered by email

If it arrives damaged, this part is time-critical

Inspect before you sign. Once you sign a clean delivery receipt the carrier is largely off the hook, and a damage claim gets very hard to win for you and for us.

• Check the crate, box and packaging for crushing, punctures, tears, water staining or tilt indicators
• See anything at all? Write it on the delivery receipt before you sign. Be specific
• Photograph it before the driver leaves
• Badly damaged? You can refuse the shipment. Note why and call us immediately

Then contact us within 48 hours of delivery with your order number and photos of both the damage and the packaging. Same day if you possibly can, because some of our manufacturers hold us to a two day window, and once it closes the carrier claim can't be filed at all.

Keep every piece of packaging until the claim is closed. Carriers routinely want to inspect the original crate and foam, and throwing it out can void the claim outright.

Full delivery inspection detail is on our Shipping Policy.

Defective or incorrect items

Report it within 48 hours of delivery and call us on 719-396-5661 rather than troubleshooting alone. We will work the manufacturer's process on your behalf.

Don't ship anything back before contacting us. An unauthorized return can void your manufacturer coverage.

Some brands run a different defect window than the general 48 hours, see the tab on your product page for further details.

Cancellations and exchanges

Before your order ships, cancelling is free with a full refund and no fees. Call us rather than emailing, because email can sit unread while a crate goes on a truck. Some equipment is built to order and the factory starts as soon as we confirm, so a few hours can matter.

Once it ships, your brand's return terms apply instead, which means return freight at your cost.

We don't offer exchanges, with one exception. Geo Knight presses can be exchanged or upgraded within 19 days of delivery, on the same condition requirements as a return. On every other brand, return the item you have under your brand's terms and place a new order. Call us on 719-396-5661 and we will run both sides at once wherever we can, so you're not waiting on a refund to clear.

Refunds

We email you once your return arrives and has been inspected. Approved refunds go back to your original payment method within 14 business days.

Refunds cover the invoiced purchase price. Original shipping charges aren't refundable, and any restocking fee for your brand is deducted.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.