Shipping policy

Free shipping is available on most orders within the United States. Some equipment carries a freight charge. The shipping tab on each product page sets out the charges for that brand, and the exact amount for your order is calculated at checkout before you pay.

Call 719-396-5661 or email info@veprintshop.com. We answer within an hour, 7am to 7pm Mountain, seven days a week.

What shipping costs

Most of what we sell ships free. All Procolored, xTool and Fedar products, all Uninet consumables, and most Geo Knight presses carry no shipping charge at all.

Some equipment carries a shipping charge, either because it is heavy enough to need freight or because it falls below the value at which our supplier ships it to us for free:

The exact amount for your item is calculated at checkout.

Shipping charges are per item, not per order

If you buy two machines that each carry a shipping charge, you pay both. This mirrors how our suppliers bill us, and it is the only way the pricing works on equipment at this weight. It is not a checkout error.

One model is billed differently on multiples: the iColor 350 is $49 for the first unit and $79 for each additional one. Checkout handles it automatically, but if a quantity looks wrong, call us on 719-396-5661 before you pay and we will confirm it.

Training courses delivered by email carry no shipping charge, because nothing ships.

Where we ship

The United States only. We don't ship internationally, to PO Boxes, or to freight forwarders.

Order confirmation

As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.

We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.

Once we have confirmed everything is available, we capture the payment and start preparing your order.

How long it takes

Orders placed after 5pm Mountain Time (Denver) start processing the next business day.

All timelines mean business days, Monday to Friday, excluding public holidays. Pre-orders, larger built-to-order presses and repair parts ship on actual availability and can take longer. If that applies to your order, we give you the expected date before you pay.

Order shipment and tracking

We send your shipping confirmation and tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout.

If you haven't heard from us within 4 business days of ordering, email info@veprintshop.com or call 719-396-5661 and we will chase it.

If you bought a Geo Knight press, unpack and inspect it the day it arrives. Your 19 day return window is counted from delivery, and a damage claim gets much harder to win once a clean delivery receipt has been signed.

How it ships

Consumables, accessories and smaller equipment ship by parcel carrier. Heavier machines and presses ship by freight, and freight works differently:

• The carrier calls to schedule. Give us a phone number someone answers, since missed appointments can trigger redelivery or storage fees
• Delivery is curbside. The driver brings the crate to the back of the truck. Getting it inside is your responsibility unless we have agreed otherwise in writing
• Liftgate is included. You don't need a dock or a forklift, and you don't pay extra for it
• Someone must be present to sign. Freight carriers don't leave crated equipment unattended

Two brand-specific things worth knowing before your order arrives: Procolored ink and powder ship as separate consignments from the machine, because they are classified as special cargo, so if your printer arrives without ink nothing is missing. And the xTool P3 arrives without its CO2 cylinder, which can't ship with the machine for the same reason, so you will need to source one locally before you can run it.

Inspect before you sign

This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.

Before you sign:

• Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
• If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
• If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
• Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it

If it arrives damaged

If you have accepted the delivery, photograph any damaged packaging or products immediately.

Email your photos to info@veprintshop.com within 48 hours of delivery with your order number, and call us on 719-396-5661.

Call the same day if you possibly can. Our suppliers hold us to windows as short as two days from receipt, and once that window closes the claim can't be filed with the carrier at all. Speed is what lets us make it right.

Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.

If a bottle is leaking, wear gloves and don't inhale the vapour. Photograph it, seal it in a bag, and call us.

We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See our Return Policy for what happens next.

If your shipment is lost or stalls

If tracking stops updating for more than 2 business days, or a delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.

Address accuracy

Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, which are significant on freight, and address change fees incurred after dispatch are passed on to you at cost.

If you need to change an address or intercept an order after it has shipped, call us immediately rather than emailing.

Refused or undeliverable shipments

If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.

This never applies when you refuse a delivery because of visible damage, and it never applies to delays outside our control such as severe weather or carrier disruption.

Where to find your exact terms

This page covers what applies across the store. Your product's own Shipping Policy tab, on any product page for that brand, carries the exact dispatch times, freight arrangements and brand-specific notes for what you bought. That tab is the authoritative version.