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UNINET icolor 350 sublimation printer bundle with CMYK toner cartridges, SUBPack software, power cable and Ethernet cable

Uninet Icolor 350 Sublimation Printer CMYK Toner Based

SKU ICP350S120
by Uninet
Save 35%
$2,300.00
$1,495.00

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719-396-5661 (call/text) info@veprintshop.com

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Free with every printerWorth $1,260/yr

The VE Maintenance Program

We take the supplies, the reminders, and the repair legwork off your plate.

Supplies on autopilot
Ink and media arrive before you run out.
Auto-Reminders
Cleaning, part swaps, technical servicing. We track every interval and send you a reminder when each one is due.
We troubleshoot and arrange your repairs
Real technicians troubleshoot with you and line up local repairs.
Extended 30 day return window
Call to enroll before delivery and your return window is 30 days instead of the standard 7.

The program is free, but only provided on enrollment. Calling us is what enrolls you, and we tailor it to you whenever you call, before you order or after. Call 719-396-5661 to enroll.

The extended 30 day return window applies only where we have confirmed your enrollment by email before your machine is delivered. Enroll after delivery and you still get the program, but your order keeps the standard return terms shown on this page.

You Print. We Handle the Rest.

  • Supplies on autopilot
  • Auto-Reminders
  • We troubleshoot and arrange your repairs
  • Extended 30 day return window
719-396-5661 call us to enroll

Skip Clogged Heads and Slow Prints With the icolor 350 sublimation printer

Tired of ink-based sublimation systems that clog when you step away, force you to wait for drying, and burn through expensive dye sublimation paper? The IColor 350 flips the script with CMYK toner-based dye sublimation, letting you print on regular copy paper and transfer straight to your substrate. It is the industry's first toner-based dye sublimation transfer printer, built for on-demand and in-house production of apparel, textile, and hard surface transfers. Faster output, lower running costs, and no smudging, ghosting, or bleeding.

  • Print Technology: CMYK toner-based dye sublimation, no clogged heads and no drying wait
  • Cost Savings: about $0.40 per letter-size print versus $0.94 on ink-based systems
  • Speed: up to 40x faster than ink-based systems, up to 20 ppm
  • Paper: uses regular copy paper instead of dye sublimation paper
  • Durability: transfers hold up over 150 wash cycles
  • Compatible Substrates: light-colored polyester textiles and sublimation-coated hard surfaces like ceramic, acrylic, UniSub, DynaSub, and SubliBoard
  • Resolution: up to 2400 x 600 dpi for sharp detail
  • Duty Cycle: up to 30,000 pages per month with automatic duplex
  • Paper Handling: 250-sheet cassette, A6 to Legal plus envelopes and custom sizes, built-in split and tile for oversize images
  • Color Management: included SUBPack software for accurate output
  • Connectivity: Ethernet, Wi-Fi, NFC Tag, and USB 2.0 High Speed Type A
  • Compatible Systems: Microsoft Windows 8, 10, and 11
  • Box Contents: printer, starter CMYK toner cartridges (1,000 pages each at 5% coverage), waste toner unit, SUBPack software, power cable, Ethernet cable, 1 year warranty
  • Standard Toner Yield: 2,500 pages each at 5% coverage
  • Warranty: 1 year parts and labor

Toner-Based Sublimation That Cuts Cost and Waste

Infographic showing the uninet 350 toner sublimation cutting costs up to 50% and printing 40x faster than ink systems. Cost and speed comparison chart showing toner versus ink savings for the icolor 350 printer

Ink-based systems come with headaches you no longer need to accept. Because the IColor 350 runs on toner instead of liquid ink, you sidestep the most common frustrations of daily production.

  • Up to 40x faster than ink-based systems
  • Roughly 50% lower operating cost compared to ink-based systems
  • A letter-size print costs about USD $0.40 including toner and paper, versus about USD $0.94 on ink-based systems
  • No clogged printer heads from non-use
  • No waiting for ink to dry before transfer
  • Prints on regular copy paper instead of costly dye sublimation paper
  • Toner cartridges hold a longer shelf life than ink cartridges

Transferred images hold up too, delivering over 150 wash cycles so your finished products keep their color through heavy use.

What You Can Print and Transfer With the icolor 350 printer

Supported textiles and hard surfaces guide for the icolor 350 sublimation printer with named substrates

Your creative range covers both soft and hard goods, as long as they fall within the supported categories:

  • Light-colored polyester-based textiles
  • Sublimation-coated hard surface substrates

Named substrate examples include ceramic, acrylic, UniSub, DynaSub, and SubliBoard. From personalized items to promotional and merchandising pieces, this printer handles apparel and hard surface transfers in one workflow.

Speed and Reliability From the uninet icolor 350 printer

Performance stat grid showing speed, resolution, and duty cycle specs for the uninet 350 printer

Built for longer production runs, this machine keeps pace with busy shops.

  • Print speed: up to 20 ppm
  • Resolution: up to 2400 x 600 dpi for sharp, detailed output
  • Duty cycle: up to 30,000 pages per month for uninterrupted runs
  • Automatic duplex printing as standard

The high-duty-cycle design means you can push through large batches without the machine forcing you to slow down.

Flexible Paper Handling on the uninet 350

Paper handling and split-and-tile capability overview for the uninet icolor 350 printer with size range

A 250-sheet paper cassette keeps you loaded through long sessions, and the printer accepts a wide range of media sizes from A6 to Legal — including A4, A5, A6, B5, B6, Legal, Letter, HLT, Executive, F, Foolscap, and Folio — plus envelopes (Com10, Monarch, C5, C6, and DL) and custom sizes ranging from a minimum of 90 x 148 mm up to a maximum of 216 x 356 mm. It handles paper weights from 60 to 160 g/m² in the standard tray and bypass, 60 to 105 g/m² in the optional tray, and 60 g/m² for duplex. Need to print an image bigger than your sheet? The built-in split and tile capability lets you print oversize images across multiple sheets without special software.

Accurate Color and Smart Features on the icolor 350

Detailed view of the icolor 350 sublimation printer top panel showing its LCD, NFC tag and function buttons

Color accuracy matters when your name is on the finished product. Included SUBPack software handles color management for more accurate output straight from the box. Combined with no drying time before transfer, you move from print to press without the usual bottlenecks.

Connectivity and Control Panel

Close look at the icolor 350 sublimation printer control panel featuring NFC tag, Wi-Fi Direct and toner status buttons

Getting connected fits however your workspace is set up. The IColor 350 supports:

  • Ethernet (10Base-T/100Base-TX)
  • Wi-Fi (IEEE 802.11b/g/n)
  • NFC Tag
  • USB 2.0 High Speed Type A

The onboard control panel puts Wi-Fi Direct, NFC, and KCMY toner status buttons within easy reach, alongside an LCD display and navigation buttons for quick setup and control. Runs on Microsoft Windows 8, 10, and 11.

What's Included in the Box

Everything packed with the icolor 350 including four toner cartridges, SUBPack software box, waste unit and cabling

Everything you need to start producing arrives together:

  • IColor 350 printer
  • Four CMYK dye sublimation toner cartridges (starter set), yielding 1,000 pages each at 5% coverage
  • Waste toner unit
  • SUBPack color management software
  • Power cable
  • Ethernet cable
  • 1 year warranty (parts and labor)

When you move to standard cartridges, each CMYK cartridge delivers 2,500 pages at 5% coverage. Actual output on finished goods varies with print size, toner coverage, transfer area, and workflow conditions.

Product Specs

Key specification badges showing processor, memory, dimensions, and weight for the icolor 350
Spec Value
Print Technology CMYK toner-based dye sublimation
Print Speed Up to 20 ppm
Processor 350 MHz
Memory 256 MB RAM
Print Resolution Up to 2400 x 600 dpi
Duty Cycle Up to 30,000 pages/month
Duplex Printing Standard (Automatic)
Emulation PCL6c/5c, PostScript3 emulation, PictBridge 3
Operating Systems Microsoft Windows 8 / 10 / 11
Connectivity Ethernet 10Base-T/100Base-TX, Wi-Fi IEEE 802.11b/g/n, NFC Tag, USB 2.0 High Speed Type A
Paper Cassette Capacity 250 sheets (Legal / Letter / Universal)
Supported Paper Sizes A4, A5, A6, B5, B6, Legal, Letter, HLT, Executive, F, Foolscap, Folio, Envelopes (Com10, Monarch, C5, C6, DL), custom
Custom Size Range Min 90 x 148 mm, Max 216 x 356 mm
Paper Weight (Standard Tray) 60 to 160 g/m²
Paper Weight (Optional Tray) 60 to 105 g/m²
Paper Weight (Bypass) 60 to 160 g/m²
Paper Weight (Duplex) 60 g/m²
Standard Toner Yield 2,500 pages each at 5% coverage
Starter Toner Yield 1,000 pages each at 5% coverage
Dimensions 15.8 in x 17.7 in x 12.6 in (40 cm x 45 cm x 32 cm)
Weight 62.4 lb (28.3 kg)
Power Requirements 120V (this model), also available in 230V
Power Consumption 11 amps (120V) / 6 amps (230V)
Warranty 1 year parts and labor

Product Attachments

icolor_350_user_manualicolor_350_user_manual
icolor_350_quick_start_guideicolor_350_quick_start_guide
Description

Skip Clogged Heads and Slow Prints With the icolor 350 sublimation printer

Tired of ink-based sublimation systems that clog when you step away, force you to wait for drying, and burn through expensive dye sublimation paper? The IColor 350 flips the script with CMYK toner-based dye sublimation, letting you print on regular copy paper and transfer straight to your substrate. It is the industry's first toner-based dye sublimation transfer printer, built for on-demand and in-house production of apparel, textile, and hard surface transfers. Faster output, lower running costs, and no smudging, ghosting, or bleeding.

  • Print Technology: CMYK toner-based dye sublimation, no clogged heads and no drying wait
  • Cost Savings: about $0.40 per letter-size print versus $0.94 on ink-based systems
  • Speed: up to 40x faster than ink-based systems, up to 20 ppm
  • Paper: uses regular copy paper instead of dye sublimation paper
  • Durability: transfers hold up over 150 wash cycles
  • Compatible Substrates: light-colored polyester textiles and sublimation-coated hard surfaces like ceramic, acrylic, UniSub, DynaSub, and SubliBoard
  • Resolution: up to 2400 x 600 dpi for sharp detail
  • Duty Cycle: up to 30,000 pages per month with automatic duplex
  • Paper Handling: 250-sheet cassette, A6 to Legal plus envelopes and custom sizes, built-in split and tile for oversize images
  • Color Management: included SUBPack software for accurate output
  • Connectivity: Ethernet, Wi-Fi, NFC Tag, and USB 2.0 High Speed Type A
  • Compatible Systems: Microsoft Windows 8, 10, and 11
  • Box Contents: printer, starter CMYK toner cartridges (1,000 pages each at 5% coverage), waste toner unit, SUBPack software, power cable, Ethernet cable, 1 year warranty
  • Standard Toner Yield: 2,500 pages each at 5% coverage
  • Warranty: 1 year parts and labor

Toner-Based Sublimation That Cuts Cost and Waste

Infographic showing the uninet 350 toner sublimation cutting costs up to 50% and printing 40x faster than ink systems. Cost and speed comparison chart showing toner versus ink savings for the icolor 350 printer

Ink-based systems come with headaches you no longer need to accept. Because the IColor 350 runs on toner instead of liquid ink, you sidestep the most common frustrations of daily production.

  • Up to 40x faster than ink-based systems
  • Roughly 50% lower operating cost compared to ink-based systems
  • A letter-size print costs about USD $0.40 including toner and paper, versus about USD $0.94 on ink-based systems
  • No clogged printer heads from non-use
  • No waiting for ink to dry before transfer
  • Prints on regular copy paper instead of costly dye sublimation paper
  • Toner cartridges hold a longer shelf life than ink cartridges

Transferred images hold up too, delivering over 150 wash cycles so your finished products keep their color through heavy use.

What You Can Print and Transfer With the icolor 350 printer

Supported textiles and hard surfaces guide for the icolor 350 sublimation printer with named substrates

Your creative range covers both soft and hard goods, as long as they fall within the supported categories:

  • Light-colored polyester-based textiles
  • Sublimation-coated hard surface substrates

Named substrate examples include ceramic, acrylic, UniSub, DynaSub, and SubliBoard. From personalized items to promotional and merchandising pieces, this printer handles apparel and hard surface transfers in one workflow.

Speed and Reliability From the uninet icolor 350 printer

Performance stat grid showing speed, resolution, and duty cycle specs for the uninet 350 printer

Built for longer production runs, this machine keeps pace with busy shops.

  • Print speed: up to 20 ppm
  • Resolution: up to 2400 x 600 dpi for sharp, detailed output
  • Duty cycle: up to 30,000 pages per month for uninterrupted runs
  • Automatic duplex printing as standard

The high-duty-cycle design means you can push through large batches without the machine forcing you to slow down.

Flexible Paper Handling on the uninet 350

Paper handling and split-and-tile capability overview for the uninet icolor 350 printer with size range

A 250-sheet paper cassette keeps you loaded through long sessions, and the printer accepts a wide range of media sizes from A6 to Legal — including A4, A5, A6, B5, B6, Legal, Letter, HLT, Executive, F, Foolscap, and Folio — plus envelopes (Com10, Monarch, C5, C6, and DL) and custom sizes ranging from a minimum of 90 x 148 mm up to a maximum of 216 x 356 mm. It handles paper weights from 60 to 160 g/m² in the standard tray and bypass, 60 to 105 g/m² in the optional tray, and 60 g/m² for duplex. Need to print an image bigger than your sheet? The built-in split and tile capability lets you print oversize images across multiple sheets without special software.

Accurate Color and Smart Features on the icolor 350

Detailed view of the icolor 350 sublimation printer top panel showing its LCD, NFC tag and function buttons

Color accuracy matters when your name is on the finished product. Included SUBPack software handles color management for more accurate output straight from the box. Combined with no drying time before transfer, you move from print to press without the usual bottlenecks.

Connectivity and Control Panel

Close look at the icolor 350 sublimation printer control panel featuring NFC tag, Wi-Fi Direct and toner status buttons

Getting connected fits however your workspace is set up. The IColor 350 supports:

  • Ethernet (10Base-T/100Base-TX)
  • Wi-Fi (IEEE 802.11b/g/n)
  • NFC Tag
  • USB 2.0 High Speed Type A

The onboard control panel puts Wi-Fi Direct, NFC, and KCMY toner status buttons within easy reach, alongside an LCD display and navigation buttons for quick setup and control. Runs on Microsoft Windows 8, 10, and 11.

What's Included in the Box

Everything packed with the icolor 350 including four toner cartridges, SUBPack software box, waste unit and cabling

Everything you need to start producing arrives together:

  • IColor 350 printer
  • Four CMYK dye sublimation toner cartridges (starter set), yielding 1,000 pages each at 5% coverage
  • Waste toner unit
  • SUBPack color management software
  • Power cable
  • Ethernet cable
  • 1 year warranty (parts and labor)

When you move to standard cartridges, each CMYK cartridge delivers 2,500 pages at 5% coverage. Actual output on finished goods varies with print size, toner coverage, transfer area, and workflow conditions.

Product Specs

Key specification badges showing processor, memory, dimensions, and weight for the icolor 350
Spec Value
Print Technology CMYK toner-based dye sublimation
Print Speed Up to 20 ppm
Processor 350 MHz
Memory 256 MB RAM
Print Resolution Up to 2400 x 600 dpi
Duty Cycle Up to 30,000 pages/month
Duplex Printing Standard (Automatic)
Emulation PCL6c/5c, PostScript3 emulation, PictBridge 3
Operating Systems Microsoft Windows 8 / 10 / 11
Connectivity Ethernet 10Base-T/100Base-TX, Wi-Fi IEEE 802.11b/g/n, NFC Tag, USB 2.0 High Speed Type A
Paper Cassette Capacity 250 sheets (Legal / Letter / Universal)
Supported Paper Sizes A4, A5, A6, B5, B6, Legal, Letter, HLT, Executive, F, Foolscap, Folio, Envelopes (Com10, Monarch, C5, C6, DL), custom
Custom Size Range Min 90 x 148 mm, Max 216 x 356 mm
Paper Weight (Standard Tray) 60 to 160 g/m²
Paper Weight (Optional Tray) 60 to 105 g/m²
Paper Weight (Bypass) 60 to 160 g/m²
Paper Weight (Duplex) 60 g/m²
Standard Toner Yield 2,500 pages each at 5% coverage
Starter Toner Yield 1,000 pages each at 5% coverage
Dimensions 15.8 in x 17.7 in x 12.6 in (40 cm x 45 cm x 32 cm)
Weight 62.4 lb (28.3 kg)
Power Requirements 120V (this model), also available in 230V
Power Consumption 11 amps (120V) / 6 amps (230V)
Warranty 1 year parts and labor

Product Attachments

icolor_350_user_manualicolor_350_user_manual icolor_350_quick_start_guideicolor_350_quick_start_guide
Warranty

Your warranty is with UNINET and it runs to you, not to us. We register it for you, and when something goes wrong you call us first.

In short: Every machine starts with 90 days. Registering it within 30 days of receipt is what turns that into the full term of one or two years, parts and labour. The clock starts on the day you bought it from us.

Register within 30 days, or you keep 90 days

UNINET's warranty document puts it directly:

"Warranty registration must be completed within 30 days of receipt of the product in order to validate the warranty."

Validate, not extend. Registration is what turns your 90 day warranty into the full term. Miss it and 90 days is what you have.

We handle this for you. About a week after your machine arrives we call, take your serial number, and complete the registration while you are on the phone. It takes ten minutes and it is the most valuable ten minutes of the purchase.

If you would rather do it yourself, the form is on the manufacturer's site. Tell us so we do not double up, and do not let the 30 days lapse.

What you get once it is registered

Machine Registered warranty
iColor 650 2 years, parts and labour
iColor 800 Pro 2 years, parts and labour
iColor 800 Desktop 1 year, parts and labour
iColor 350, 540, 550, 560 1 year, parts and labour
DTF Xpress 2 years
DTF 100, DTF 1200, 3000 UV, DTF 4300, DTF 6000 12 months

Unregistered, every one of these is 90 days.

Registration on transfer printers also carries a five year LED printhead warranty where it applies, which is worth having on its own.

If your model is not listed above, call us on 719-396-5661 and we will confirm the term with UNINET before you rely on it. We would rather check than guess.

When the clock starts

The day you bought it from us. UNINET's warranty is explicit:

"UNINET will, for one year, repair or replace at no charge for parts and labor from the date purchased from UNINET direct or an authorized IColor reseller."

We are an authorized reseller, so your purchase date from us is the date that counts, not the date we bought the machine.

What is covered

Manufacturing defects in materials and workmanship, parts and labour both.

What is not covered

  • On site service. This is not included in any UNINET warranty. Service is remote first, depot second
  • Consumables, except where they are dead on arrival. Toner, ink, film and media are covered by the consumables terms, not by this one
  • Damage from misuse, accident, or unauthorized modification
  • Anything on an unregistered machine after 90 days

Making a claim

Call us first on 719-396-5661. We will open it with you and stay on it.

What happens: UNINET starts with remote technical support and works to resolve it without moving the machine, which settles a good proportion of issues in an afternoon. If it cannot be resolved remotely, the hardware goes back for repair or replacement.

Freight on a warranty repair: you cover shipping to UNINET, and UNINET covers shipping back to you.

Do not ship anything before you have spoken to us. An unauthorized return can void your coverage.

Keep your box and packaging. You will need it, and a machine shipped in the wrong carton can arrive damaged and complicate the claim.

Buying supplies from us does not affect your coverage

UNINET's warranty permits supplies bought from UNINET directly or from an authorized iColor reseller. We are an authorized reseller, so toner, ink, film and media bought from us have no effect on your warranty.

That is not a sales line, it is in their warranty document. If you would rather buy elsewhere, call us and we will tell you honestly whether it matters for your machine.

Extended coverage

UNINET extended warranties exist and can usually be added at purchase or shortly after. Ask us at the time of sale, because the window is short.

One thing to know about registering

Registering puts your name, address, email and phone with UNINET. They will email you about their products, and they share registration data with their partner companies. We are telling you that up front so it is not a surprise.

We still recommend registering, because 90 days against two years on a machine at this price is not a close call. If you would prefer to register yourself so you control what is submitted, that is completely fine. Just do not miss the 30 days.

Questions

Call 719-396-5661 or email info@veprintshop.com. We answer within an hour, 7am to 7pm Mountain, seven days a week.

Full terms for every brand we carry, plus product safety information, are on our Warranty & Product Safety page.

Return & Refund Policy

Machines and consumables run on different return windows, and the machine window is the shorter of the two. Check which applies to your order before you open anything.

In short: Machines come back within 7 days of delivery, unused and undamaged, with a 10% restocking fee. Sealed consumables come back within 14 days with no fee. Once toner or ink has been loaded, or a seal has been broken, it is final sale. Anything damaged, defective or incorrect is on us and costs you nothing.

Your return window

What you bought How long you have Restocking fee
Machines 7 days from delivery, unused and undamaged 10%
Toner, ink, film, paper and transfer media 14 days from delivery, sealed and unopened None

The clock starts the day your order is delivered, not the day you ordered.

What condition it needs to be in

Machines must be unused:

  • Never powered on with toner, ink or media loaded
  • No toner or ink cartridges installed. Seals intact, cartridges still in their packaging
  • No transfer media, film or paper run through it
  • No signs of installation, mounting or operation

Machines must be undamaged:

  • Not dropped, dented, scratched or modified
  • No missing or substituted parts
  • Original crate, pallet, foam and every insert
  • All accessories, cables, software and documentation included

A machine that has had toner or ink loaded cannot be returned. Once a cartridge is seated and the machine has cycled, we can't resell it as new and neither can the manufacturer. This is the one that catches people out. If you want to test a machine before committing, call us first on 719-396-5661 and we will talk through what's possible. That conversation is free.

Consumables must be sealed:

  • Factory seal intact, cartridges still in their original sealed packaging
  • Outer box unopened, or if opened to check the label, undamaged and complete
  • All parts of a kit present. A CMYK kit has to come back as a complete kit
  • Resaleable condition: no crushing, tears, water damage or shelf wear

How to start a return

  1. Call 719-396-5661 or email info@veprintshop.com within your window, with your order number. Every return needs authorization first. Anything sent back without it can't be accepted, because we won't know whose it is or where to route it.
  2. We confirm eligibility, quote your return freight, and send the return address with full instructions. On freight items you get the exact cost before you commit to anything.
  3. Repack it in the original crate or box. Insure the shipment and keep your tracking, because it is your responsibility until it reaches us.
  4. We inspect it on arrival and email you to confirm your refund.

Who pays return shipping

Changed your mind, or ordered the wrong thing: you cover return shipping, and your original outbound shipping charge isn't refunded. On a machine this is freight and it is a real expense, so we quote it before you commit and you decide with the full number in front of you. On a parcel-sized consumable it is usually modest.

Arrived damaged, defective or incorrect: we cover it. You pay nothing, there is no restocking fee, and the condition rules above don't apply.

What we can't take back

  • Any machine that has had toner, ink or media loaded
  • Anything powered on, installed, mounted, or showing signs of operation
  • Anything damaged, dropped or modified after delivery
  • Machines returned without the original crate, pallet, packaging or accessories
  • Opened toner, ink, film, paper or transfer media. Final sale once the seal is broken
  • Partial kits. A CMYK set has to return complete
  • Cartridges installed in a printer, even briefly
  • Anything requested after your window has closed
  • Equipment sold as certified pre-owned or used
  • Equipment bought for one-time or temporary use, such as a single trade show, rather than ongoing production
  • The White Toner Master Class and any other training product. It is delivered by email, so nothing ships and it can't be returned once access has been sent. If something went wrong with your access, call us on 719-396-5661 and we will sort it out. That is a support issue, not a return

If it arrives damaged

Inspect before you sign. Once you sign a clean delivery receipt the carrier is largely off the hook, and a damage claim gets very hard to win for you and for us.

  • Check the crate, box and packaging for crushing, punctures, tears, water staining or tilt indicators
  • See anything at all? Write it on the delivery receipt before you sign. Be specific
  • Photograph it before the driver leaves
  • Badly damaged? You can refuse the shipment. Note why and call us immediately

Then contact us within 48 hours of delivery on 719-396-5661 or info@veprintshop.com, with your order number and photos of both the damage and the packaging. Same day if you possibly can, because some manufacturers hold us to a two day window and once it closes the carrier claim can't be filed at all.

Keep every piece of packaging until the claim is closed. Carriers routinely want to inspect the original crate and foam, and throwing it out can void the claim outright.

Full delivery inspection detail is on the Shipping Policy tab on this page.

Defective or incorrect items

Report a defective machine or a wrong item within 48 hours of delivery, and call us on 719-396-5661 rather than troubleshooting alone. We will work the manufacturer's process on your behalf.

That process starts with remote technical support. If the fault can't be resolved remotely, the hardware may need to go back for repair or replacement.

On consumables the same 48 hours applies. Their warranty covers consumables only where they are dead on arrival, so a sealed cartridge that is faulty out of the box, or ink that arrives separated or contaminated, needs to reach us fast. The remedy is repair, replacement or account credit at their election.

Don't ship anything back before contacting us. An unauthorized return can void your coverage.

For coverage after the return window closes, see the Warranty tab on this page.

Cancellations and exchanges

Before your order ships, cancelling is free, with a full refund and no fees. Call us rather than emailing, because email can sit unread while a crate goes on a truck.

Once it ships, the return terms above apply instead, which means return freight at your cost. If you need to cancel, tell us fast.

We don't offer exchanges. If you need a different item, return the one you have under the terms above and place a new order. Call us on 719-396-5661 and we will run both sides at once wherever we can, so you're not waiting on a refund to clear before the new order ships.

Refunds

We email you once your return arrives and has been inspected. Approved refunds go back to your original payment method within 14 business days, less any restocking fee.

Refunds cover the invoiced purchase price. Original shipping charges aren't refundable.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.

Shipping Policy

Consumables ship free. Machines carry a freight charge that depends on the model, listed in full below.

In short: Toner, ink, film, paper and accessories ship free within the United States. Machines carry a freight charge from $29 to $250 depending on model, charged per machine, so two machines means two charges. We ship to the United States only. Inspect the crate before you sign for it, because that signature is what a damage claim turns on.

What shipping costs

Free on all toner, ink, film, paper, transfer media, parts and accessories.

Machines carry a freight charge, from $29 to $250 depending on the model:

What you're buying Shipping
Label Printer $29
iColor 350 Sublimation Printer $49 first unit, $79 each additional
iColor 560, Icolorprint DTF 100 $95
DTF 1200 $99
iColor 800W $100
iColor 650, DTF Xpress, DTF 3000, DTF 4300, DTF 6000 $250

The amount for your machine is also shown at checkout before you pay.

Freight is charged per item, not per order. If you buy two machines you pay two freight charges. This mirrors how the manufacturer bills us, and it is the only way the pricing works on equipment at this weight.

The iColor 350 is billed differently on multiples. The first unit is $49 and each additional unit is $79 rather than $49. Checkout handles this automatically, but if a quantity looks wrong to you, call us on 719-396-5661 before you pay and we will confirm it.

The White Toner Master Class is a training course delivered by email. Nothing ships and no shipping is charged.

Where we ship

The United States only. We don't ship internationally, to PO Boxes, or to freight forwarders.

Order confirmation

As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.

We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.

Once we have confirmed everything is available, we capture the payment and start preparing your order.

How long it takes

What you bought Processing and dispatch Delivery
Consumables and parts 1 to 2 business days 1 to 6 business days
Machines 1 to 3 business days 7 to 10 business days

Orders placed after 5pm Mountain Time (Denver) start processing the next business day.

All timelines mean business days, Monday to Friday, excluding public holidays.

Order shipment and tracking

We send your shipping confirmation and tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout.

If you haven't heard from us within 4 business days of ordering, email info@veprintshop.com or call 719-396-5661 and we will chase it.

How it ships

Consumables and parts ship by parcel carrier. Machines ship by freight, and freight works differently from a parcel delivery:

  • The carrier calls to schedule. Give us a phone number someone answers, since missed appointments can trigger redelivery or storage fees
  • Delivery is curbside. The driver brings the crate to the back of the truck. Getting it inside is your responsibility unless we have agreed otherwise in writing
  • Liftgate is included. You don't need a dock or a forklift, and you don't pay extra for it
  • Someone must be present to sign. Freight carriers don't leave crated equipment unattended

Inspect before you sign

This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.

Before you sign:

  • Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
  • If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
  • If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
  • Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it

If it arrives damaged

If you have accepted the delivery, photograph any damaged packaging or products immediately.

Email your photos to info@veprintshop.com within 48 hours of delivery with your order number, and call us on 719-396-5661.

Call the same day if you possibly can. Our suppliers hold us to windows as short as two days from receipt, and once that window closes the claim can't be filed with the carrier at all. Speed is what lets us make it right.

Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.

We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See the Return & Refund Policy tab on this page for what happens next.

If equipment later goes back for warranty repair, you cover the freight to send it in and the manufacturer covers the freight to return it to you. Save your original box and packaging, because shipping a machine in inadequate packaging can void the repair claim.

If your shipment is lost or stalls

If tracking stops updating for more than 2 business days, or a delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.

We respond within 1 hour, 7am to 7pm Mountain Time, seven days a week, on 719-396-5661 or info@veprintshop.com.

Address accuracy

Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, which are significant on freight, and address change fees incurred after dispatch are passed on to you at cost.

Refused or undeliverable shipments

If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.

This never applies when you refuse a delivery because of visible damage.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.