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Geo Knight DK7 Cap Press 4x7 Curved Digital Clamshell

SKU GKHP-DK7
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Original Price $900.00
Current Price $795.00

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Stop Ruining Hats With a Geo Knight Cap Press Built for Consistency

Tired of watching perfectly good caps shift mid-press and turn into wasted transfers? If your current machine gives you uneven heat, slow setups, and results you can't repeat twice in a row, the Geo Knight DK7 fixes that. It locks your caps in place, holds temperature within a tight window, and remembers your exact job settings so every hat comes out the way you planned. This is the commercial cap heat press machine for print shops that need professional, repeatable results across every cap size they run.

  • Hold-Down System: Curved device grips each cap so it can't shift during pressing, cutting down on misprints and wasted material.
  • Interchangeable Forms: Standard, EURO, and Youth forms let one machine handle every cap size and profile you print.
  • Programmable Presets: 70 saved settings mean faster job switching with fewer setup mistakes.
  • Heat Accuracy: Holds temperature within +/-2°F across a 32°F to 600°F range for consistent, repeatable transfers.
  • Pre-Press Timer: Preps materials before the main press for stronger adhesion and longer-lasting prints.
  • Steel Frame: Solid construction built for daily commercial use, holding calibration press after press.
  • Teflon-Coated Platen: 3/4" thick platen delivers even heat distribution and easy release.
  • Gas Spring Lift: Self-lifting mechanism cuts manual effort and operator fatigue during long shifts.
  • Cycle Counter: Tracks total usage so you can plan maintenance ahead of breakdowns.
  • Warranty Coverage: Lifetime platen warranty, 5-year frame, 3-year controller, 1-year parts, plus free lifetime tech support.
  • Best Fit: Built for growing print shops and headwear operations that need consistent, professional-quality output, not for hobby-level use.

A Hold-Down System That Keeps Caps From Shifting

Cap heat press hold-down system infographic showing curved clamp keeping caps locked in place for clean transfers

The number one reason cap transfers fail is movement. The DK7 uses a curved hold-down device that grips the cap and keeps it firmly in position from the moment you close the press to the second you lift it.

  • Caps stay locked in place, so your transfer lands exactly where you want it
  • Fewer misprints means less wasted material and fewer redos
  • The curved design matches the natural shape of the cap for even contact across the print area

When the cap doesn't move, your output stops being a gamble and starts being predictable.


Three Interchangeable Forms for Every Hat You Print

Geo Knight hat press infographic showing standard, EURO, and youth cap forms for every hat profile and size

Running different hat styles usually means fighting with fit. The DK7 ships with three interchangeable cap forms so you can match the machine to the hat instead of the other way around:

  • Standard curved form at 4" x 7" for classic caps
  • EURO mid-sized bottom form for European-profile styles
  • Youth bottom form for smaller headwear

Swapping forms takes the guesswork out of switching styles, and it means you don't need a second machine to handle a different cap profile.


70 Programmable Presets for Faster Job Switching

Hat heat press infographic highlighting 70 programmable presets for fast job switching and fewer setup errors

Every job you run has its own time, temperature, and pressure. Reprogramming from scratch each time slows you down and invites mistakes. The DK7 stores up to 70 programmable presets, so your proven settings are ready with a quick recall.

  • Save the exact settings for each transfer type and cap style
  • Switch between jobs in seconds instead of resetting by hand
  • Fewer setup errors because you're recalling a saved recipe, not guessing

For a shop juggling multiple clients and product lines, this is how you keep production moving without sacrificing accuracy.


Precision Heat Control You Can Actually Trust

Geo Knight hat press infographic showing plus minus 2F accuracy, 32 to 600F range, dual timer and F or C display

Inconsistent heat is what turns a good transfer into a reject. The DK7 holds temperature to within +/-2°F, giving you the same heat application press after press.

  • Temperature range of 32°F to 600°F supports a wide selection of transfer types
  • Display reads in °F or °C, whichever you prefer
  • A dual pre-press timer lets you prep materials before the main press for better adhesion and longer-lasting prints
  • Timer range covers 0-99 minutes and 59 seconds, or 0-99 hours and 59 minutes

Tight heat accuracy is the difference between a print shop that promises quality and one that delivers it every time.


How This Cap Heat Press Survives Daily Production With a Solid Steel Build

Geo Knight hat press infographic showing solid steel frame, Teflon platen, pressure knob and cycle counter durability

Cheaper presses lose accuracy and fall apart under real workloads. The DK7 is built around a solid steel frame made for daily commercial use, so it holds its calibration and keeps performing job after job.

  • 3/4" Teflon-coated heat platen for even heat distribution and easy release
  • Manual knob pressure adjustment lets you dial in the right force for each cap
  • A cycle counter and user odometer tracks total usage, so you can plan maintenance and monitor production

Durable construction means lower replacement and maintenance costs over the life of the machine.


This Geo Knight Hat Press Cuts Operator Fatigue

Geo Knight DK7 infographic showing self-lifting gas spring and wide clamshell opening that reduce operator fatigue

Manual lifting all day wears your team down and slows the line. A self-lifting gas spring raises the press for you, cutting the physical effort of every cycle.

  • The wide clamshell opening makes loading and unloading caps quick and comfortable
  • Less manual lifting means faster workflow per unit and less strain on operators
  • Smoother handling keeps your production rhythm steady across long shifts

Where the DK7 Earns Its Place as a Hat Heat Press

Hat heat press infographic showing ideal users including custom hat shops, corporate merch and on-demand cap printing

This machine is built for operations that have outgrown entry-level gear and need output they can stand behind. It fits shops that are serious about headwear:

  • Custom hat businesses producing consistent runs
  • Print shops expanding into headwear alongside apparel
  • Corporate merch, sports team, and event merchandise production
  • On-demand cap printing operations that can't afford rejects

If your goal is to standardize your process, handle every cap type without guesswork, and scale cleanly, this is the upgrade that gets you there.


Warranty and Support That Backs Your Investment

Geo Knight DK7 warranty infographic showing lifetime platen, 5-year frame, 3-year controller and 1-year parts coverage

A production machine should come with protection to match. The DK7 is covered by strong warranty terms plus free lifetime tech support:

  • Lifetime warranty on the heat platen
  • 5-year warranty on the frame
  • 3-year warranty on the controller
  • 1-year warranty on parts

Have a question before or after you buy? Contact Us and we'll help you get set up.


What Comes in the Box

Geo Knight cap press infographic showing included cap forms, hold-down device, silicone pad, power cord and manual

Your DK7 arrives ready to run with everything you need to start pressing:

  • Digital Knight DK7 Cap Press
  • Standard curved cap form, 4" x 7"
  • EURO mid-sized bottom form
  • Youth bottom form
  • Cap hold-down device
  • Silicone pad
  • Power cord with inlet/switch kit
  • User manual

Product Specs

Geo Knight DK7 specs infographic showing 4x7 platen, 32 to 600F range, 70 presets, 50 lb steel frame and power rating
Model DK7
Category Commercial Cap Heat Press Machine
Press Type Digital Clamshell
Heat Platen Size 4" x 7" curved
Heat Platen Coating Teflon-coated
Heat Platen Thickness 3/4"
Temperature Range 32°F-600°F
Temperature Accuracy +/-2°F
Temperature Display °F or °C, user selectable
Timer Range 0-99 minutes, 59 seconds, or 0-99 hours, 59 minutes
Programmable Presets 70 presets
Controller Features Digital timer, pre-press timer, alarms, cycle counter
Pressure Adjustment Manual knob adjustment
Lift Mechanism Gas spring
Frame Material Solid steel
Power 450W / 4A / 110V
Weight 50 lbs
Counter Footprint 18"D x 8"W
Shipping Dimensions 19"L x 12"W x 18"H
SKU GKHP-DK7
UPC 658860018378
Brand Geo Knight

Product Attachments

Description

Stop Ruining Hats With a Geo Knight Cap Press Built for Consistency

Tired of watching perfectly good caps shift mid-press and turn into wasted transfers? If your current machine gives you uneven heat, slow setups, and results you can't repeat twice in a row, the Geo Knight DK7 fixes that. It locks your caps in place, holds temperature within a tight window, and remembers your exact job settings so every hat comes out the way you planned. This is the commercial cap heat press machine for print shops that need professional, repeatable results across every cap size they run.

  • Hold-Down System: Curved device grips each cap so it can't shift during pressing, cutting down on misprints and wasted material.
  • Interchangeable Forms: Standard, EURO, and Youth forms let one machine handle every cap size and profile you print.
  • Programmable Presets: 70 saved settings mean faster job switching with fewer setup mistakes.
  • Heat Accuracy: Holds temperature within +/-2°F across a 32°F to 600°F range for consistent, repeatable transfers.
  • Pre-Press Timer: Preps materials before the main press for stronger adhesion and longer-lasting prints.
  • Steel Frame: Solid construction built for daily commercial use, holding calibration press after press.
  • Teflon-Coated Platen: 3/4" thick platen delivers even heat distribution and easy release.
  • Gas Spring Lift: Self-lifting mechanism cuts manual effort and operator fatigue during long shifts.
  • Cycle Counter: Tracks total usage so you can plan maintenance ahead of breakdowns.
  • Warranty Coverage: Lifetime platen warranty, 5-year frame, 3-year controller, 1-year parts, plus free lifetime tech support.
  • Best Fit: Built for growing print shops and headwear operations that need consistent, professional-quality output, not for hobby-level use.

A Hold-Down System That Keeps Caps From Shifting

Cap heat press hold-down system infographic showing curved clamp keeping caps locked in place for clean transfers

The number one reason cap transfers fail is movement. The DK7 uses a curved hold-down device that grips the cap and keeps it firmly in position from the moment you close the press to the second you lift it.

  • Caps stay locked in place, so your transfer lands exactly where you want it
  • Fewer misprints means less wasted material and fewer redos
  • The curved design matches the natural shape of the cap for even contact across the print area

When the cap doesn't move, your output stops being a gamble and starts being predictable.


Three Interchangeable Forms for Every Hat You Print

Geo Knight hat press infographic showing standard, EURO, and youth cap forms for every hat profile and size

Running different hat styles usually means fighting with fit. The DK7 ships with three interchangeable cap forms so you can match the machine to the hat instead of the other way around:

  • Standard curved form at 4" x 7" for classic caps
  • EURO mid-sized bottom form for European-profile styles
  • Youth bottom form for smaller headwear

Swapping forms takes the guesswork out of switching styles, and it means you don't need a second machine to handle a different cap profile.


70 Programmable Presets for Faster Job Switching

Hat heat press infographic highlighting 70 programmable presets for fast job switching and fewer setup errors

Every job you run has its own time, temperature, and pressure. Reprogramming from scratch each time slows you down and invites mistakes. The DK7 stores up to 70 programmable presets, so your proven settings are ready with a quick recall.

  • Save the exact settings for each transfer type and cap style
  • Switch between jobs in seconds instead of resetting by hand
  • Fewer setup errors because you're recalling a saved recipe, not guessing

For a shop juggling multiple clients and product lines, this is how you keep production moving without sacrificing accuracy.


Precision Heat Control You Can Actually Trust

Geo Knight hat press infographic showing plus minus 2F accuracy, 32 to 600F range, dual timer and F or C display

Inconsistent heat is what turns a good transfer into a reject. The DK7 holds temperature to within +/-2°F, giving you the same heat application press after press.

  • Temperature range of 32°F to 600°F supports a wide selection of transfer types
  • Display reads in °F or °C, whichever you prefer
  • A dual pre-press timer lets you prep materials before the main press for better adhesion and longer-lasting prints
  • Timer range covers 0-99 minutes and 59 seconds, or 0-99 hours and 59 minutes

Tight heat accuracy is the difference between a print shop that promises quality and one that delivers it every time.


How This Cap Heat Press Survives Daily Production With a Solid Steel Build

Geo Knight hat press infographic showing solid steel frame, Teflon platen, pressure knob and cycle counter durability

Cheaper presses lose accuracy and fall apart under real workloads. The DK7 is built around a solid steel frame made for daily commercial use, so it holds its calibration and keeps performing job after job.

  • 3/4" Teflon-coated heat platen for even heat distribution and easy release
  • Manual knob pressure adjustment lets you dial in the right force for each cap
  • A cycle counter and user odometer tracks total usage, so you can plan maintenance and monitor production

Durable construction means lower replacement and maintenance costs over the life of the machine.


This Geo Knight Hat Press Cuts Operator Fatigue

Geo Knight DK7 infographic showing self-lifting gas spring and wide clamshell opening that reduce operator fatigue

Manual lifting all day wears your team down and slows the line. A self-lifting gas spring raises the press for you, cutting the physical effort of every cycle.

  • The wide clamshell opening makes loading and unloading caps quick and comfortable
  • Less manual lifting means faster workflow per unit and less strain on operators
  • Smoother handling keeps your production rhythm steady across long shifts

Where the DK7 Earns Its Place as a Hat Heat Press

Hat heat press infographic showing ideal users including custom hat shops, corporate merch and on-demand cap printing

This machine is built for operations that have outgrown entry-level gear and need output they can stand behind. It fits shops that are serious about headwear:

  • Custom hat businesses producing consistent runs
  • Print shops expanding into headwear alongside apparel
  • Corporate merch, sports team, and event merchandise production
  • On-demand cap printing operations that can't afford rejects

If your goal is to standardize your process, handle every cap type without guesswork, and scale cleanly, this is the upgrade that gets you there.


Warranty and Support That Backs Your Investment

Geo Knight DK7 warranty infographic showing lifetime platen, 5-year frame, 3-year controller and 1-year parts coverage

A production machine should come with protection to match. The DK7 is covered by strong warranty terms plus free lifetime tech support:

  • Lifetime warranty on the heat platen
  • 5-year warranty on the frame
  • 3-year warranty on the controller
  • 1-year warranty on parts

Have a question before or after you buy? Contact Us and we'll help you get set up.


What Comes in the Box

Geo Knight cap press infographic showing included cap forms, hold-down device, silicone pad, power cord and manual

Your DK7 arrives ready to run with everything you need to start pressing:

  • Digital Knight DK7 Cap Press
  • Standard curved cap form, 4" x 7"
  • EURO mid-sized bottom form
  • Youth bottom form
  • Cap hold-down device
  • Silicone pad
  • Power cord with inlet/switch kit
  • User manual

Product Specs

Geo Knight DK7 specs infographic showing 4x7 platen, 32 to 600F range, 70 presets, 50 lb steel frame and power rating
Model DK7
Category Commercial Cap Heat Press Machine
Press Type Digital Clamshell
Heat Platen Size 4" x 7" curved
Heat Platen Coating Teflon-coated
Heat Platen Thickness 3/4"
Temperature Range 32°F-600°F
Temperature Accuracy +/-2°F
Temperature Display °F or °C, user selectable
Timer Range 0-99 minutes, 59 seconds, or 0-99 hours, 59 minutes
Programmable Presets 70 presets
Controller Features Digital timer, pre-press timer, alarms, cycle counter
Pressure Adjustment Manual knob adjustment
Lift Mechanism Gas spring
Frame Material Solid steel
Power 450W / 4A / 110V
Weight 50 lbs
Counter Footprint 18"D x 8"W
Shipping Dimensions 19"L x 12"W x 18"H
SKU GKHP-DK7
UPC 658860018378
Brand Geo Knight

Product Attachments

heatpress_brochureheatpress_brochure dk7_user_manualdk7_user_manual
Warranty

Geo Knight builds these presses in Brockton, Massachusetts, and warranties them by component, which means the parts that should last forever are covered forever.

In short: The heat platen is covered for the life of the press, the frame for 5 years, the controller for 3 years, and all other parts for 1 year. There is no registration to file, and technical support is free for life, even on a press bought second hand.

What is covered

Component Covered for
Heat platen Lifetime
Major components 5 years
Controller 3 years
All other parts 1 year

Plus free lifetime phone and email technical support. Not one year of support. Lifetime.

Large format presses, meaning the MaxiPress and Triton, carry 1 year on all items rather than the tiered coverage above. We do not stock those, but if you order one through us, that is the coverage.

The heat platen is the part that matters

It is the most expensive component in the press and the one that determines whether the machine still prints properly in year eight. Geo Knight warranties it for the life of the press. Very little else in this category comes close.

No registration needed

There is nothing to file, no form, and no deadline. Coverage is active from your invoice date. Keep your invoice from us, because that is your proof of purchase.

Repairs and replacement parts

What Covered for
Replacement parts 30 days
Replacement assemblies 60 days
Repair work 90 days, on the specific area repaired

What is not covered

  • Used or second hand equipment. Geo Knight provides no warranty on a press bought second hand, though free lifetime technical support still applies even then, which is genuinely unusual
  • Damage from misuse, accident, or unauthorized modification
  • Normal wear on consumable surfaces such as Teflon wraps, pads and covers
  • Anything after the applicable period for that component

Coverage is non transferable. If you later sell your press, the warranty does not follow it to the new owner, but Geo Knight will still take their call for technical support.

Making a claim

Call us first on 719-396-5661. We will open it with you and stay on it.

Geo Knight handles warranty service directly from the factory. For expedited or emergency service, going to them directly is the fastest route, and we would rather you got your press running than waited on us to relay.

A return authorization is required before anything ships back. Do not send a press to the factory without one.

Freight on a warranty repair: you ship it to the factory, and Geo Knight covers the freight back to you by UPS Ground or standard LTL. If you want faster than that, premium freight is your cost and your choice.

Keep the crate and pallet. A press shipped without proper packaging can arrive damaged, and that becomes a new problem rather than a solved one.

Free lifetime technical support, so use it

This is the part people leave on the table. Geo Knight supports every press they have ever built, new or second hand, by phone and email, for life. No contract, no fee, no expiry.

Temperature drift, pressure calibration, an element behaving oddly, a setting you cannot find: call us on 719-396-5661 and we will work it with you, or go straight to the factory if you would rather.

Most warranty problems on a heat press turn out to be a settings problem or a calibration problem. A ten minute call fixes more of these than a shipping label does.

Questions

Call 719-396-5661 or email info@veprintshop.com. We answer within an hour, 7am to 7pm Mountain, seven days a week.

Full terms for every brand we carry, plus product safety information, are on our Warranty & Product Safety page.

Return & Refund Policy

Your window is counted from the day the press arrives, and there is no restocking fee at any point inside it, so deciding early costs you nothing.

In short: 19 days from delivery, with no restocking fee at any point in that window. Presses and accessories run on the same clock. A press that has been heated even once can't come back, and opened Teflon or Nomex is final sale. Anything damaged, defective or incorrect is on us and costs you nothing.

Your return window

When you request the return Restocking fee
Within 19 days of delivery None
After 19 days We can't accept it

The clock starts the day your press is delivered, not the day you ordered and not the day it shipped.

Unpack and inspect the press the day it arrives. If anything isn't right, call 719-396-5661 straight away rather than waiting. We would much rather hear from you on day one than argue about day twelve.

Tables, wraps and accessories run on the same 19 day window.

What condition it needs to be in

Presses have to come back exactly as they left the factory:

  • Never powered on or run through a heat cycle. A press that has been heated, even once, can't be returned
  • Unused, with no signs of wear
  • No platens, tables, attachments or accessories installed or swapped
  • In the original crate and packaging, with the pallet, foam and every insert
  • All accessories, cables and documentation included
  • No signs of installation, mounting or assembly

Tables, fixtures and accessories:

  • Unused. Never mounted to a press, never heated, never run through a cycle
  • Original packaging and all inserts
  • No signs of installation, drilling or modification
  • Complete. A table set comes back as a set

Anything that has been heated or mounted can't come back. A Teflon wrap that has been through one press cycle, or a table that has been threaded onto a machine, isn't resaleable. If you're not sure a table fits your press, call us first on 719-396-5661 and we will check the model against the All-Thread pattern before you install anything.

How to start a return

  1. Call 719-396-5661 or email info@veprintshop.com with your order number, within your window. Every return needs authorization first. The manufacturer requires a return authorization number, and anything sent back without one can't be accepted.
  2. We confirm eligibility, quote your return freight, and send the return address with full instructions.
  3. Pack it in the original crate or packaging and ship it. Insure the shipment and keep your tracking, because it is your responsibility until it arrives.
  4. We inspect it on arrival and email you to confirm your refund.

Who pays return shipping

Changed your mind, or ordered the wrong thing: you do. Presses are heavy and ship by freight, so this is a real expense. We quote you the exact return freight cost before you commit to anything, so you can decide with the full number in front of you. Your original outbound shipping charge isn't refunded either.

Most accessories ship parcel, so return shipping on those is modest. The universal stand is the exception at 77 lb, and we will quote that before you commit.

Arrived damaged, defective or incorrect: we cover the shipping and you pay nothing.

What we can't take back

  • Any press that has been powered on, heated, used or assembled
  • Anything showing signs of use, installation or wear
  • Anything mounted, heated, installed or drilled
  • Opened Teflon sheets, wraps or Nomex pads. Final sale once the packaging is opened. Sealed and unopened, they are returnable within the window like anything else
  • Presses or accessories returned without the original crate, pallet or packaging
  • Partial sets
  • Anything requested more than 19 days after delivery
  • Presses sold as certified pre-owned or used
  • Equipment bought for one-time or temporary use, such as a single trade show, rather than ongoing production

If it arrives damaged

Inspect the crate before you sign. Note any damage on the delivery receipt, photograph it before the driver leaves, and refuse the shipment if the damage looks severe.

Then email your photos to info@veprintshop.com the same day with your order number, and call us on 719-396-5661.

Keep all the packaging until the claim is fully closed, because the carrier may need to inspect it.

We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing.

Full delivery inspection detail is on the Shipping Policy tab on this page.

Defective or incorrect items

Report a defective press, table or a wrong item within 5 business days of delivery so we can get it resolved quickly. Call us on 719-396-5661 rather than troubleshooting on your own.

We cover the shipping and make sure you end up with the press you ordered, working, as fast as possible.

Contact us before shipping anything back. An unauthorized return can void your coverage.

Presses damaged after use aren't refundable unless they are covered by warranty. For coverage after the return window closes, see the Warranty tab on this page.

Cancellations and exchanges

Before your press ships, cancelling is free with a full refund and no fees.

These presses are built to order, so the factory starts work as soon as we confirm your order. Call 719-396-5661 rather than emailing if you need to cancel, because a few hours matters here.

Once it ships, the return terms above apply, which means return freight at your cost.

You can exchange or upgrade a press within 19 days of delivery. It has to meet the same condition requirements as a return, and you are responsible for the shipping costs plus any price difference. If you are considering an upgrade, call us on 719-396-5661 before you send anything back. We will make sure the model you are moving to is actually the right one, and that conversation has saved people a second round of freight more than once.

Refunds

We email you once your return is received and inspected. Approved refunds go to your original payment method within 14 business days.

Refunds cover the invoiced purchase price. Original shipping charges aren't refundable.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.

Shipping Policy

Most presses ship free. The DK7 Cap Press and DK8 Label Press carry a $100 charge, listed in full below.

In short: Free shipping on most presses. Some models carry a $100 flat charge, charged per press, so two presses means two charges. Presses are built to order, typically 3 to 5 business days, then 5 to 7 business days in freight transit. Unpack and inspect the press the day it arrives, because that is when a damage claim is easiest to win.

What shipping costs

Free on most presses, and on accessories and tables.

Some models carry a shipping charge:

What you're buying Shipping
Most presses, and all tables and accessories Free
DK7 Cap Press, DK8 Label Press $100 flat

The amount for your press is also shown at checkout before you pay.

Charges are per item, not per order. If you buy two presses that each carry a charge, you pay both.

Where we ship

The United States only. We don't ship internationally, to PO Boxes, or to freight forwarders.

Order confirmation

As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.

We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.

Once we have confirmed everything is available, we capture the payment and start preparing your order.

These presses are built to order, so the factory starts work as soon as we confirm. If you need to cancel, call 719-396-5661 rather than emailing, because a few hours matters here.

How long it takes

These presses are built to order.

Stage Time
Build and dispatch 3 to 5 business days
Freight transit 5 to 7 business days

Orders placed after 5pm Mountain Time (Denver) start processing the next business day.

Larger and air operated presses take longer to build, sometimes considerably. If you are ordering a model outside the standard manual range, call us on 719-396-5661 and we will confirm your build time before you pay, not after.

All timelines mean business days, Monday to Friday, excluding public holidays.

Order shipment and tracking

We send your shipping confirmation the day your press leaves the factory, with tracking, to the email address you gave at checkout.

Unpack and inspect the press the day it arrives. Your 19 day return window is counted from delivery, and a damage claim gets much harder to win once a clean delivery receipt has been signed. Full detail is on the Return & Refund Policy tab on this page.

If you haven't heard from us within 4 business days of your expected ship date, email info@veprintshop.com or call 719-396-5661 and we will chase it.

How it ships

Tables, wraps and accessories ship by parcel carrier. Smaller presses ship by parcel. The heaviest presses ship by freight, and freight works differently from a parcel delivery:

  • The carrier calls to schedule. Give us a phone number someone answers, since missed appointments can trigger redelivery or storage fees
  • Delivery is curbside. The driver brings the crate to the back of the truck. Getting it inside is your responsibility unless we have agreed otherwise in writing
  • Liftgate is included. You don't need a dock or a forklift, and you don't pay extra for it
  • Someone must be present to sign. Freight carriers don't leave crated equipment unattended

Inspect before you sign

This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.

Before you sign:

  • Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
  • If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
  • If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
  • Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it

If it arrives damaged

If you have accepted the delivery, photograph any damaged packaging or products immediately.

Email your photos to info@veprintshop.com the same day with your order number, and call us on 719-396-5661.

Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.

We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See the Return & Refund Policy tab on this page for what happens next.

If a press later goes back for warranty repair, you ship it to the factory and the manufacturer covers the freight back to you. See the Warranty tab on this page.

If your shipment is lost or stalls

If tracking stops updating for more than 2 business days, or a scheduled delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.

We respond within 1 hour, 7am to 7pm Mountain Time, seven days a week, on 719-396-5661 or info@veprintshop.com.

Address accuracy

Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, which are significant on freight, and address change fees incurred after dispatch are passed on to you at cost.

Refused or undeliverable shipments

If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.

This never applies when you refuse a delivery because of visible damage.

If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.