There is one rule here worth reading before you order anything: printheads and boards can never come back, so we check the part number with you before they ship.
In short: 14 days from delivery on both machines and sealed consumables, with no restocking fee. A machine that has had ink added can't be returned, and printheads, carriage boards and mainboards are final sale with no exceptions. Anything damaged, defective or incorrect is on us and costs you nothing.
Your return window
| What you bought |
How long you have |
Restocking fee |
| Printers |
14 days from delivery, and only if no ink has been added |
None |
| Inks, films and powders |
14 days from delivery, sealed and unopened |
None |
| Printheads, carriage boards, mainboards |
❌ Never returnable |
n/a |
The clock starts the day your order is delivered, not the day you ordered.
Printheads, carriage boards and mainboards: no returns, ever
These are final sale. No exceptions, no restocking fee option, no discretionary review.
This is the manufacturer's rule and it is absolute. A printhead cannot go back once it ships, even sealed, even unopened, even the same day.
If you are ordering a printhead or a board, call us first on 719-396-5661. We will confirm the part number against your printer model and serial before anything ships. This is the single most expensive mistake available in our catalogue, and a two minute call eliminates it.
What condition it needs to be in
Machines:
- No ink has ever been added. No filling, no priming, no test prints
- Never powered on with ink or media loaded
- Original crate and packaging, with the pallet, foam and all inserts
- All accessories, cables, RIP software and documentation included
- No signs of installation, mounting or operation
- Undamaged and unmodified
Once ink goes into the machine, it can't come back. Priming ink through a printhead is irreversible: the ink system, dampers and head are wet from that point, and nobody can sell that machine as new.
These are quote-based sales, so you will have talked to us before you buy. Use that conversation. Ask about your substrates, your volume, your power supply and your space on 719-396-5661. We would far rather spend twenty minutes up front than process a return neither of us wants.
Consumables:
- Factory seal intact. Bottles unopened, film rolls still wrapped, powder sealed
- Outer packaging undamaged and complete
- All parts of a set present. A CMYK-W ink set returns complete
- Resaleable: no crushing, tearing, leaking or shelf wear
- Within its shelf life, with date coding legible
Once the seal is broken, it's final sale. There is no way to verify that an opened container hasn't been partly used, decanted or contaminated, and contaminated ink can destroy a printhead, so nobody resells it. If you're not certain an ink or film matches your printer, call us before you open it on 719-396-5661. These inks are formulated for specific printhead types and the wrong one is an expensive mistake. That call is free.
How to start a return
- Call 719-396-5661 or email info@veprintshop.com within 14 days of delivery, with your order number. Every return needs authorization first. Anything sent back without it can't be accepted.
- We confirm eligibility, quote your return freight, and send the return address with instructions.
- Repack it in the original crate or packaging and ship it. We recommend a trackable service or insurance, since the item is your responsibility until it reaches us.
- We inspect it on arrival and email you to confirm your refund.
Who pays return shipping
Changed your mind, or ordered the wrong thing: you cover return shipping. Machines are crated freight items, so it is a real expense and we quote you the exact return cost before you commit. Consumables are parcel sized, usually a small flat rate box. Your original outbound shipping charge isn't refunded.
Arrived damaged, defective or incorrect: we cover it both ways and you pay nothing.
What we can't take back
- Printheads, carriage boards and mainboards. Final sale, no exceptions
- Any machine that has had ink added, at any point
- Anything powered on with consumables loaded, installed, or showing signs of operation
- Machines returned without the original crate and packaging
- Anything opened. Inks, films and powders are final sale once the seal is broken
- Partial sets. A CMYK-W ink set has to return complete
- Anything past its shelf life or with illegible date coding
- Anything showing leaking, crushing, tearing or shelf wear
- Anything requested more than 14 days after delivery
- Sale-priced items
- Machines sold as certified pre-owned or used
- Equipment bought for one-time or temporary use rather than ongoing production
- Anything not in its original condition for reasons that aren't our error
If it arrives damaged
Inspect the crate before you sign. Note any damage on the delivery receipt, photograph it before the driver leaves, and refuse the shipment if it looks severe.
Then contact us within 48 hours of delivery on 719-396-5661 or info@veprintshop.com, with your order number and photos of both the damage and the packaging.
Keep all packaging, including the shipping box and any absorbent material, until the claim is closed.
We cover shipping both ways on damaged, defective or incorrect items, and the sealed-only rule doesn't apply, because you obviously had to open the box to find a leak.
If a bottle is leaking, wear gloves and don't inhale the vapour. Photograph it, bag it, and call us.
Full delivery inspection detail is on the Shipping Policy tab on this page.
Defective or incorrect items
Report a defective machine, a faulty consumable or a wrong item within 48 hours of delivery. Call us on 719-396-5661 rather than troubleshooting alone, and we will run the manufacturer's process with you.
Their remedy is a replacement part or store credit, because a cash refund isn't offered under warranty. Turnaround runs 3 to 5 days once they receive the item.
Don't ship anything back before contacting us. An unauthorized return can void your coverage.
For coverage after the return window closes, see the Warranty tab on this page.
Cancellations and exchanges
Before your order ships, cancelling is free with a full refund and no fees. Call us rather than emailing, because email can sit unread while a crate goes on a truck.
Once it ships, the return terms above apply, which means return freight at your cost.
We don't offer exchanges. If you need a different item, return the one you have under the terms above and place a new order. Call us on 719-396-5661 and we will run both sides at once wherever we can, so you're not waiting on a refund to clear before the new order ships.
Refunds
We email you once your return arrives and has been inspected. Approved refunds go to your original payment method within 14 business days.
Refunds cover the invoiced purchase price. Original shipping charges aren't refundable.
If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.
