Consumables ship free. Machines carry a freight charge that depends on the model, listed in full below.
In short: Toner, ink, film, paper and accessories ship free within the contiguous United States. Machines carry a freight charge from $29 to $250 depending on model, charged per machine, so two machines means two charges. We ship to the contiguous United States only (the lower 48 states and Washington, DC). Inspect the crate before you sign for it, because that signature is what a damage claim turns on.
What shipping costs
Free on all toner, ink, film, paper, transfer media, parts and accessories.
Machines carry a freight charge, from $29 to $250 depending on the model:
| What you're buying |
Shipping |
| Label Printer |
$29 |
| iColor 350 Sublimation Printer |
$49 first unit, $79 each additional |
| iColor 560, Icolorprint DTF 100 |
$95 |
| DTF 1200 |
$99 |
| iColor 800W |
$100 |
| iColor 650, DTF Xpress, DTF 3000, DTF 4300, DTF 6000 |
$250 |
The amount for your machine is also shown at checkout before you pay.
Freight is charged per item, not per order. If you buy two machines you pay two freight charges. This mirrors how the manufacturer bills us, and it is the only way the pricing works on equipment at this weight.
The iColor 350 is billed differently on multiples. The first unit is $49 and each additional unit is $79 rather than $49. Checkout handles this automatically, but if a quantity looks wrong to you, call us on 719-396-5661 before you pay and we will confirm it.
The White Toner Master Class is a training course delivered by email. Nothing ships and no shipping is charged.
Where we ship
The contiguous United States only (the lower 48 states and Washington, DC). We don't ship to Alaska, Hawaii, US territories or military APO/FPO addresses, internationally, to PO Boxes, or to freight forwarders.
Order confirmation
As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.
We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.
Once we have confirmed everything is available, we capture the payment and start preparing your order.
How long it takes
| What you bought |
Processing and dispatch |
Delivery |
| Consumables and parts |
1 to 2 business days |
1 to 6 business days |
| Machines |
1 to 3 business days |
7 to 10 business days |
Orders placed after 5pm Mountain Time (Denver) start processing the next business day.
All timelines mean business days, Monday to Friday, excluding public holidays.
Order shipment and tracking
We send your shipping confirmation and tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout.
If you haven't heard from us within 4 business days of ordering, email info@veprintshop.com or call 719-396-5661 and we will chase it.
How it ships
Consumables and parts ship by parcel carrier. Machines ship by freight, and freight works differently from a parcel delivery:
- The carrier calls to schedule. Give us a phone number someone answers, since missed appointments can trigger redelivery or storage fees
- Delivery is curbside. The driver brings the crate to the back of the truck. Getting it inside is your responsibility unless we have agreed otherwise in writing
- Liftgate is included. You don't need a dock or a forklift, and you don't pay extra for it
- Someone must be present to sign. Freight carriers don't leave crated equipment unattended
Inspect before you sign
This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.
Before you sign:
- Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
- If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
- If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
- Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it
If it arrives damaged
If you have accepted the delivery, photograph any damaged packaging or products immediately.
Email your photos to info@veprintshop.com within 48 hours of delivery with your order number, and call us on 719-396-5661.
Call the same day if you possibly can. Our suppliers hold us to windows as short as two days from receipt, and once that window closes the claim can't be filed with the carrier at all. Speed is what lets us make it right.
Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.
We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See the Return & Refund Policy tab on this page for what happens next.
If equipment later goes back for warranty repair, you cover the freight to send it in and the manufacturer covers the freight to return it to you. Save your original box and packaging, because shipping a machine in inadequate packaging can void the repair claim.
If your shipment is lost or stalls
If tracking stops updating for more than 2 business days, or a delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.
We respond within 1 hour, 7am to 7pm Mountain Time, seven days a week, on 719-396-5661 or info@veprintshop.com.
Address accuracy
Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, which are significant on freight, and address change fees incurred after dispatch are passed on to you at cost.
Refused or undeliverable shipments
If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.
This never applies when you refuse a delivery because of visible damage.
If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.
