Shipping is free on this product, and on everything else we sell from this brand, anywhere in the contiguous United States. No minimums, no fine print, and no surprise charges at checkout.
In short: Free shipping, dispatched within 2 business days and delivered in 3 to 7 business days. Your ink and powder ship separately from the machine, which is normal and means nothing is missing. We ship to the contiguous United States only (the lower 48 states and Washington, DC). Inspect the crate before you sign for it, because that signature is what a damage claim turns on.
What shipping costs
Free, on machines and consumables alike, within the contiguous United States. No minimum order.
If a product is ever excluded from free shipping, the charge is shown at checkout before you pay.
Where we ship
The contiguous United States only (the lower 48 states and Washington, DC). We don't ship to Alaska, Hawaii, US territories or military APO/FPO addresses, internationally, to PO Boxes, or to freight forwarders.
Order confirmation
As soon as you place your order we send you a confirmation email. That means we have received your order and authorized your payment. It is an authorization, not a charge.
We then check immediately that your items are in stock and ready to ship. If something is backordered or unavailable, we release the authorization and email you to discuss the options rather than holding your money.
Once we have confirmed everything is available, we capture the payment and start preparing your order.
How long it takes
| Stage |
Time |
| Processing and dispatch |
within 2 business days |
| Delivery |
3 to 7 business days |
Orders placed after 5pm Mountain Time (Denver) start processing the next business day.
Pre-orders and repair parts ship based on actual availability and can take longer. If that applies to your order, we give you the expected date before you pay.
All timelines mean business days, Monday to Friday, excluding public holidays.
Order shipment and tracking
We send your shipping confirmation and tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout.
If you haven't heard from us within 4 business days of ordering, email info@veprintshop.com or call 719-396-5661 and we will chase it.
How it ships
Machines ship crated, by air express rather than truck freight, which is faster than the LTL freight most equipment in this category moves on.
Consumables ship by parcel carrier.
Your ink and powder ship separately
Ink and powder are classified as special cargo and can't travel with the machine, so they move as separate consignments and will arrive on a different day.
If your printer arrives without ink, nothing is missing. Your ink is on its own shipment.
Inspect before you sign
This is the single most important section on this page. Once you sign a clean delivery receipt the carrier's liability is largely discharged, and a damage claim becomes very hard to win for you and for us.
Before you sign:
- Inspect the crate, box and packaging. Look for crushing, punctures, tears, water staining, tilt or shock indicators, and shifted contents
- If you see any damage at all, even minor, write it on the delivery receipt before you sign. Be specific, for example "crate corner crushed, bottom left". Photograph it before the driver leaves
- If the damage looks severe you can refuse the shipment. Note the reason on the receipt and call us right away on 719-396-5661
- Keep all packaging. Don't discard the crate, box, foam or pallet until the claim is closed. Carrier inspection of the original packaging is a condition of the claim, and throwing it out can void it
If it arrives damaged
If you have accepted the delivery, photograph any damaged packaging or products immediately.
Email your photos to info@veprintshop.com within 48 hours of delivery with your order number, and call us on 719-396-5661.
Call the same day if you possibly can. Our suppliers hold us to windows as short as two days from receipt, and once that window closes the claim can't be filed with the carrier at all.
Concealed damage, meaning damage you find after unpacking where the outside looked fine, must also be reported within 48 hours of delivery, with the packaging kept.
If a bottle is leaking, wear gloves and don't inhale the vapour. Photograph it, bag it, and call us.
We cover the shipping on damaged, defective or incorrect merchandise. You pay nothing. See the Return & Refund Policy tab on this page for what happens next.
If your shipment is lost or stalls
If tracking stops updating for more than 2 business days, or a delivery date passes with nothing arriving, tell us. We open the carrier trace on your behalf.
We respond within 1 hour, 7am to 7pm Mountain Time, seven days a week, on 719-396-5661 or info@veprintshop.com.
Address accuracy
Please double check your shipping address at checkout. Corrections after dispatch trigger carrier fees, and address change fees incurred after dispatch are passed on to you at cost.
Refused or undeliverable shipments
If a shipment is refused without cause, or comes back to us as undeliverable because of a wrong address or repeated missed appointments, return freight and any carrier storage fees are deducted from your refund.
This never applies when you refuse a delivery because of visible damage.
If you have any questions about this policy, call or text us on 719-396-5661 or email info@veprintshop.com.
