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Procolored F13 Panda DTF Printer 13" A3 L1800

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Original Price $3,500.00
Current Price $2,999.00

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Included with every printerWorth $1,260/yr

The VE Maintenance Program

You Print. We Handle the Rest.

We take the supplies, the reminders, and the repair legwork off your plate.

  • Supplies on autopilot Ink and media arrive before you run out.
  • Auto-Reminders Cleaning, part swaps, technical servicing. We track every interval and send you a reminder when each one is due.
  • Experts who know these machines Real technicians troubleshoot with you and line up local repairs.
  • 30 days to be sure Your return window extends to a full 30 days.

Questions, or want it tailored to your shop?

719-396-5661 call or text

Take Control of Your Transfers With the Procolored F13 DTF Printer

Tired of outsourcing your DTF transfers, waiting on turnaround, and watching your margins shrink? Cheap converted printers clog, misfeed film, and leave you guessing at quality. The F13 Panda brings full-color garment production in-house with sharp 1440 × 1440 DPI output, white ink circulation, and a complete ready-to-print bundle plus a curing oven. You get control over quality, speed, and cost without the footprint of an industrial system.

  • Print size: A3, 13-inch / 330mm print width for full-size garment graphics.
  • Print quality: 1440 × 1440 DPI, 8-pass accuracy with the L1800 printhead for sharp, professional-looking transfers.
  • Ink setup: CMYK + WW configuration prints full-color designs on both light and dark fabrics.
  • Fabric range: Works on cotton, polyester, blends, and dark garments, plus tote bags, caps, and flags.
  • No pretreatment: Skips the messy pretreatment step, so setup and daily use stay simpler.
  • White ink care: Built-in circulation system helps fight settling, clogs, banding, and weak opacity.
  • Printhead protection: Auto-cleans every 10 hours when powered on to lower downtime risk.
  • Film handling: Suction bed and upgraded roller feeder keep film flat and reduce jams and misfeeds.
  • Built-in cutter: Rail-mounted cutter head lets you slice finished film cleanly without extra tools.
  • Software: Included Pro RIP software gives full control over color modes, layout, and ink sliders on Windows OS.
  • Curing oven included: Even-heating oven with built-in exhaust filter cures powder for better adhesion and wash durability.
  • Oven capacity: Handles sheets up to 13" × 16.5" with a 0–130°C / 0–266°F range and dual-voltage support.
  • Complete bundle: Includes ink, film, powder, cleaning supplies, RIP dongle, and cables to start printing right away.
  • Real maintenance needed: Requires daily nozzle checks, white ink shaking, and weekly cleaning for reliable output.
  • Warranty: 12 months on most components and accessories, 6 months on the mainboard and registered L1800 printhead.
  • SKU: 10966837  |  UPC: 781108369151

Built For Small-Business Production

Overview of procolored f13 panda dtf printer features including A3 print width, film cutter and white ink circulation panels

This is the machine for growing apparel brands, Etsy and Shopify sellers, and shops stepping up from hobby gear. It suits operators running roughly 50+ prints per day or preparing to scale into that volume.

  • A3 13-inch / 330mm print width for full-size garment graphics
  • Fits custom shirts, small-batch brand drops, and short-run jobs where fast turnaround matters
  • A serious step up from outsourced transfers, without moving into a factory-scale line

You gain control over turnaround, print quality, and margins by producing transfers yourself instead of paying a middleman.


Sharp Detail With 1440 × 1440 DPI Print Accuracy

Procolored F13 Panda DTF printer print accuracy specs showing 1440 x 1440 DPI and CMYK plus white ink

Every transfer prints at 1440 × 1440 DPI across 8 passes using the L1800 printhead in a single-array configuration. The result is cleaner artwork reproduction and sharper detail, which means higher perceived quality and fewer customer complaints. A CMYK + WW ink configuration handles full-color designs with a white ink backing, so your work looks strong on both light and dark fabrics.


Works Across Common Fabrics And Products

Examples of procolored f13 printed garments and fabric goods including shirts, caps, tote bags and flags

One machine covers a wide range of orders. The DTF workflow works with cotton, polyester, blends, and dark garments, giving you far more flexibility than material-specific decoration methods.

  • Custom t-shirts and small-batch brand drops
  • Tote bags and canvas accessories
  • Caps and hats
  • Flags and fabric banners
  • Dark garment transfers with white ink backing

Best of all, no garment pretreatment is required, which removes a messy, time-consuming step and cuts down on beginner setup errors.


White Ink Circulation That Fights Settling

Internal structure diagram of the procolored f13 showing the white ink flow system that keeps ink moving

White ink is the biggest headache in DTF. Left sitting, it settles and causes clogs, banding, and weak opacity. The F13 keeps white ink moving with a circulation system that reduces settling and supports more consistent white performance over time. Pair that with a simple daily habit of shaking the white ink, and you protect both print quality and your printhead investment.


Auto-Cleaning Printhead Support

Diagram of the procolored f13 panda auto cleaning printhead running its ten hour maintenance cycle when powered on

When you leave the printer powered on, it automatically cleans the printhead every 10 hours. This proactive care lowers the risk of downtime and expensive printhead problems between print runs. It is not a replacement for your routine care, but it adds a strong layer of built-in protection so your machine stays ready to print.


Steady Film Handling With Suction And Roller Feed

Procolored F13 film handling features with suction bed, roller feeder, preheating and ink collection icons

Film buckling and feeding errors waste materials and ruin good designs. The F13 tackles both:

  • Suction-based printing bed and film adsorption keep film flat during printing, reducing head strikes, distorted prints, and wasted film
  • Upgraded roller feeder improves film tension and guides film more consistently, meaning fewer jams and more reliable back-to-back runs
  • Built-in preheating with adjustable temperature warms ink for better flow, giving sharper detail and stronger color consistency
  • Ink collection captures excess ink for cleaner, more predictable operation

Protective Film Cutter

Detail view of the procolored f13 built-in film cutter mechanism for clean and safe film slicing

A built-in cutter head rides along the metal rail above your printed film, letting you slice finished film simply and safely. It keeps your workflow tidy between print jobs and helps you separate transfers cleanly without reaching for extra tools.


Pro RIP Software Control

Overview of the procolored f13 Pro RIP software controls including flexible ink settings and intelligent layout tools

The included Pro RIP software gives you a dedicated DTF workflow with far more control than a basic print driver. Key panels include:

  • Breathable printing mode
  • Multiple color modes following your picture in RGB or CMYK
  • Image cropper
  • Intelligent layout for arranging designs efficiently
  • Flexible ink settings with adjustable K, C, M, Y, W1, and W2 sliders

The software runs on Windows OS and needs a C drive with at least 50GB free and at least 8GB of RAM.


Even Powder Curing With the Included Oven

Procolored F13 curing oven features with even heating, exhaust filter, easy-clean interior and dual voltage

Curing consistency directly affects how durable and wash-resistant your transfers turn out, so the F13 bundle includes an upgraded DTF powder curing oven as a real production component, not an afterthought.

  • Even heating technology distributes heat consistently through the chamber, reducing undercured or overcured spots for better adhesion and wash durability
  • Integrated exhaust filter reduces airborne powder and curing fumes without a separate external purifier, keeping your workspace cleaner
  • Easier-clean interior makes powder residue cleanup faster and reduces downtime
  • Integrated power supply supporting 110V and 220V for flexible installation

It handles sheets up to 13" × 16.5" with a heating range of 0–130°C / 0–266°F, plus a built-in air purifier and a sleep mode for quiet periods.


A Simple Print, Powder, Cure, Press Workflow

Procolored F13 Panda DTF printer 13 A3 1800 six-step print, powder, cure and press workflow diagram

The DTF process is more straightforward than traditional pretreatment. Here is the basic flow:

  • Print your design onto DTF film
  • Apply adhesive powder to the printed film
  • Cure the powdered film in the included oven
  • Preheat the garment, then heat press the transfer
  • Peel the film after proper cooling
  • Run a second press to improve surface texture and durability

Getting started each day is simple: turn on the rear power switch, press the front start button and wait for startup to complete, load your print film using the left-side arrow button, then run a printhead cleaning and nozzle check before production. At the end of the day, confirm all print jobs are completed or deleted, clean ink spills around the printhead and capping station, clean the encoder strip, make sure the printhead and capping station are properly sealed, then turn off the printer using the start button followed by the rear power switch.

Honest note: this is not a maintenance-free machine. DTF printing still needs daily nozzle checks, white ink shaking, and end-of-day cleaning around the printhead, wiper blades, and capping station, plus weekly pinch roller and encoder strip cleaning. Also clean the pinch rollers whenever you replace film, empty the waste tank regularly, and grease the carriage rail as needed if you hear squeaking. Follow the routine and the F13 rewards you with consistent, reliable output. For the best results, keep your operating temperature above 22°C / 71°F, humidity above 50%, place the oven in a ventilated area, and keep ink, film, and powder out of direct sunlight.


What Comes In The Box

Full accessory kit contents for the procolored f13 panda including film roll, cables, ink tube and cleaning supplies

The bundle gets you printing faster with the core startup materials in one package:

  • F13 Panda DTF Printer with L1800 printhead
  • Full CMYKW ink set: 5 × 250ml bottles
  • 500g adhesive powder
  • Printhead moisturizing device
  • 250ml nozzle protection fluid
  • One 328ft cold-peel film roll
  • Pro RIP software for Windows OS with USB dongle
  • USB drive
  • Power cable, USB data cable, ink tube, and spare ink tube
  • Spare cartridge and ink pad
  • Roller bracket and roller bar
  • Spare wiper and spare cutter blade
  • Waste bottle and plastic support
  • Extension tube, needle hub, and spring
  • Mainboard fuse and screwdriver
  • Dust-free cloth, swab, and syringe
  • Upgraded DTF powder curing oven

Depending on your setup, you may want to add a heat press machine with LED temperature and time controls or a powder shaking and drying machine for gang sheet workflows. Plan for ongoing consumables like ink, film, powder, and cleaning supplies as normal operating costs.


What the F13 Panda Warranty Covers

Procolored F13 Panda DTF printer 13 A3 1800 warranty coverage terms for components, mainboard and printhead

Coverage depends on warranty registration, proper use, and exclusive use of approved Procolored consumables. Key points:

  • Components not directly in contact with ink are covered for 12 months from shipment date, unless damage is user-induced
  • The single-head mainboard carries a 6-month warranty from shipment date with eligibility for one replacement during the warranty period
  • Printheads and ink-contact components generally have no warranty, but after registration the L1800 printhead is covered for 6 months from shipment date, limited to one replacement
  • Other accessories are covered for 12 months from shipment date

Warranty does not cover printhead blockage caused by third-party inks or damage from misuse. If damage occurs within one month of receiving the printer, Procolored covers both the component cost and shipping fees; if reported after one month, Procolored covers the component cost but not shipping fees. Returns or exchanges are accepted only if the printer arrives within one week with no ink added and original packaging — once ink has been added, returns or exchanges cannot be processed. Contact Us for any questions about coverage or returns.


Product Specs

Procolored F13 Panda DTF printer key specs with print width, DPI, ink, speed and weight stat cards
Specification Detail
Brand Procolored
Model F13 Panda DTF Printer 13" A3 L1800
SKU 10966837
UPC 781108369151
Product Type Direct-to-film printer
Printhead L1800
Configuration Single-array
Print Accuracy 1440 × 1440 DPI / 8 Pass
Print Width 13" / 330mm
Ink Configuration CMYK + WW
Compatible System Windows OS
Software Pro RIP
Letter / A4 Print Speed Approximately 10 minutes
Letter / A4 Ink Consumption Approximately 3.75ml
Net Weight 44 lb / 20 kg
RIP Software Requirements Windows OS, C drive with at least 50GB, RAM at least 8GB
Compatible Materials Cotton, polyester, blends, dark garments, tote bags, caps, flags, and other fabric items
Oven Type DTF Powder Curing Oven
Oven Maximum Sheet Size 13" × 16.5"
Oven Heating Temperature Range 0–130°C / 0–266°F
Oven Power 750W
Oven Voltage AC100–230V
Oven Integrated Air Purifier Yes
Oven Weight 9kg / 20 lbs

Product Attachments

Description

Take Control of Your Transfers With the Procolored F13 DTF Printer

Tired of outsourcing your DTF transfers, waiting on turnaround, and watching your margins shrink? Cheap converted printers clog, misfeed film, and leave you guessing at quality. The F13 Panda brings full-color garment production in-house with sharp 1440 × 1440 DPI output, white ink circulation, and a complete ready-to-print bundle plus a curing oven. You get control over quality, speed, and cost without the footprint of an industrial system.

  • Print size: A3, 13-inch / 330mm print width for full-size garment graphics.
  • Print quality: 1440 × 1440 DPI, 8-pass accuracy with the L1800 printhead for sharp, professional-looking transfers.
  • Ink setup: CMYK + WW configuration prints full-color designs on both light and dark fabrics.
  • Fabric range: Works on cotton, polyester, blends, and dark garments, plus tote bags, caps, and flags.
  • No pretreatment: Skips the messy pretreatment step, so setup and daily use stay simpler.
  • White ink care: Built-in circulation system helps fight settling, clogs, banding, and weak opacity.
  • Printhead protection: Auto-cleans every 10 hours when powered on to lower downtime risk.
  • Film handling: Suction bed and upgraded roller feeder keep film flat and reduce jams and misfeeds.
  • Built-in cutter: Rail-mounted cutter head lets you slice finished film cleanly without extra tools.
  • Software: Included Pro RIP software gives full control over color modes, layout, and ink sliders on Windows OS.
  • Curing oven included: Even-heating oven with built-in exhaust filter cures powder for better adhesion and wash durability.
  • Oven capacity: Handles sheets up to 13" × 16.5" with a 0–130°C / 0–266°F range and dual-voltage support.
  • Complete bundle: Includes ink, film, powder, cleaning supplies, RIP dongle, and cables to start printing right away.
  • Real maintenance needed: Requires daily nozzle checks, white ink shaking, and weekly cleaning for reliable output.
  • Warranty: 12 months on most components and accessories, 6 months on the mainboard and registered L1800 printhead.
  • SKU: 10966837  |  UPC: 781108369151

Built For Small-Business Production

Overview of procolored f13 panda dtf printer features including A3 print width, film cutter and white ink circulation panels

This is the machine for growing apparel brands, Etsy and Shopify sellers, and shops stepping up from hobby gear. It suits operators running roughly 50+ prints per day or preparing to scale into that volume.

  • A3 13-inch / 330mm print width for full-size garment graphics
  • Fits custom shirts, small-batch brand drops, and short-run jobs where fast turnaround matters
  • A serious step up from outsourced transfers, without moving into a factory-scale line

You gain control over turnaround, print quality, and margins by producing transfers yourself instead of paying a middleman.


Sharp Detail With 1440 × 1440 DPI Print Accuracy

Procolored F13 Panda DTF printer print accuracy specs showing 1440 x 1440 DPI and CMYK plus white ink

Every transfer prints at 1440 × 1440 DPI across 8 passes using the L1800 printhead in a single-array configuration. The result is cleaner artwork reproduction and sharper detail, which means higher perceived quality and fewer customer complaints. A CMYK + WW ink configuration handles full-color designs with a white ink backing, so your work looks strong on both light and dark fabrics.


Works Across Common Fabrics And Products

Examples of procolored f13 printed garments and fabric goods including shirts, caps, tote bags and flags

One machine covers a wide range of orders. The DTF workflow works with cotton, polyester, blends, and dark garments, giving you far more flexibility than material-specific decoration methods.

  • Custom t-shirts and small-batch brand drops
  • Tote bags and canvas accessories
  • Caps and hats
  • Flags and fabric banners
  • Dark garment transfers with white ink backing

Best of all, no garment pretreatment is required, which removes a messy, time-consuming step and cuts down on beginner setup errors.


White Ink Circulation That Fights Settling

Internal structure diagram of the procolored f13 showing the white ink flow system that keeps ink moving

White ink is the biggest headache in DTF. Left sitting, it settles and causes clogs, banding, and weak opacity. The F13 keeps white ink moving with a circulation system that reduces settling and supports more consistent white performance over time. Pair that with a simple daily habit of shaking the white ink, and you protect both print quality and your printhead investment.


Auto-Cleaning Printhead Support

Diagram of the procolored f13 panda auto cleaning printhead running its ten hour maintenance cycle when powered on

When you leave the printer powered on, it automatically cleans the printhead every 10 hours. This proactive care lowers the risk of downtime and expensive printhead problems between print runs. It is not a replacement for your routine care, but it adds a strong layer of built-in protection so your machine stays ready to print.


Steady Film Handling With Suction And Roller Feed

Procolored F13 film handling features with suction bed, roller feeder, preheating and ink collection icons

Film buckling and feeding errors waste materials and ruin good designs. The F13 tackles both:

  • Suction-based printing bed and film adsorption keep film flat during printing, reducing head strikes, distorted prints, and wasted film
  • Upgraded roller feeder improves film tension and guides film more consistently, meaning fewer jams and more reliable back-to-back runs
  • Built-in preheating with adjustable temperature warms ink for better flow, giving sharper detail and stronger color consistency
  • Ink collection captures excess ink for cleaner, more predictable operation

Protective Film Cutter

Detail view of the procolored f13 built-in film cutter mechanism for clean and safe film slicing

A built-in cutter head rides along the metal rail above your printed film, letting you slice finished film simply and safely. It keeps your workflow tidy between print jobs and helps you separate transfers cleanly without reaching for extra tools.


Pro RIP Software Control

Overview of the procolored f13 Pro RIP software controls including flexible ink settings and intelligent layout tools

The included Pro RIP software gives you a dedicated DTF workflow with far more control than a basic print driver. Key panels include:

  • Breathable printing mode
  • Multiple color modes following your picture in RGB or CMYK
  • Image cropper
  • Intelligent layout for arranging designs efficiently
  • Flexible ink settings with adjustable K, C, M, Y, W1, and W2 sliders

The software runs on Windows OS and needs a C drive with at least 50GB free and at least 8GB of RAM.


Even Powder Curing With the Included Oven

Procolored F13 curing oven features with even heating, exhaust filter, easy-clean interior and dual voltage

Curing consistency directly affects how durable and wash-resistant your transfers turn out, so the F13 bundle includes an upgraded DTF powder curing oven as a real production component, not an afterthought.

  • Even heating technology distributes heat consistently through the chamber, reducing undercured or overcured spots for better adhesion and wash durability
  • Integrated exhaust filter reduces airborne powder and curing fumes without a separate external purifier, keeping your workspace cleaner
  • Easier-clean interior makes powder residue cleanup faster and reduces downtime
  • Integrated power supply supporting 110V and 220V for flexible installation

It handles sheets up to 13" × 16.5" with a heating range of 0–130°C / 0–266°F, plus a built-in air purifier and a sleep mode for quiet periods.


A Simple Print, Powder, Cure, Press Workflow

Procolored F13 Panda DTF printer 13 A3 1800 six-step print, powder, cure and press workflow diagram

The DTF process is more straightforward than traditional pretreatment. Here is the basic flow:

  • Print your design onto DTF film
  • Apply adhesive powder to the printed film
  • Cure the powdered film in the included oven
  • Preheat the garment, then heat press the transfer
  • Peel the film after proper cooling
  • Run a second press to improve surface texture and durability

Getting started each day is simple: turn on the rear power switch, press the front start button and wait for startup to complete, load your print film using the left-side arrow button, then run a printhead cleaning and nozzle check before production. At the end of the day, confirm all print jobs are completed or deleted, clean ink spills around the printhead and capping station, clean the encoder strip, make sure the printhead and capping station are properly sealed, then turn off the printer using the start button followed by the rear power switch.

Honest note: this is not a maintenance-free machine. DTF printing still needs daily nozzle checks, white ink shaking, and end-of-day cleaning around the printhead, wiper blades, and capping station, plus weekly pinch roller and encoder strip cleaning. Also clean the pinch rollers whenever you replace film, empty the waste tank regularly, and grease the carriage rail as needed if you hear squeaking. Follow the routine and the F13 rewards you with consistent, reliable output. For the best results, keep your operating temperature above 22°C / 71°F, humidity above 50%, place the oven in a ventilated area, and keep ink, film, and powder out of direct sunlight.


What Comes In The Box

Full accessory kit contents for the procolored f13 panda including film roll, cables, ink tube and cleaning supplies

The bundle gets you printing faster with the core startup materials in one package:

  • F13 Panda DTF Printer with L1800 printhead
  • Full CMYKW ink set: 5 × 250ml bottles
  • 500g adhesive powder
  • Printhead moisturizing device
  • 250ml nozzle protection fluid
  • One 328ft cold-peel film roll
  • Pro RIP software for Windows OS with USB dongle
  • USB drive
  • Power cable, USB data cable, ink tube, and spare ink tube
  • Spare cartridge and ink pad
  • Roller bracket and roller bar
  • Spare wiper and spare cutter blade
  • Waste bottle and plastic support
  • Extension tube, needle hub, and spring
  • Mainboard fuse and screwdriver
  • Dust-free cloth, swab, and syringe
  • Upgraded DTF powder curing oven

Depending on your setup, you may want to add a heat press machine with LED temperature and time controls or a powder shaking and drying machine for gang sheet workflows. Plan for ongoing consumables like ink, film, powder, and cleaning supplies as normal operating costs.


What the F13 Panda Warranty Covers

Procolored F13 Panda DTF printer 13 A3 1800 warranty coverage terms for components, mainboard and printhead

Coverage depends on warranty registration, proper use, and exclusive use of approved Procolored consumables. Key points:

  • Components not directly in contact with ink are covered for 12 months from shipment date, unless damage is user-induced
  • The single-head mainboard carries a 6-month warranty from shipment date with eligibility for one replacement during the warranty period
  • Printheads and ink-contact components generally have no warranty, but after registration the L1800 printhead is covered for 6 months from shipment date, limited to one replacement
  • Other accessories are covered for 12 months from shipment date

Warranty does not cover printhead blockage caused by third-party inks or damage from misuse. If damage occurs within one month of receiving the printer, Procolored covers both the component cost and shipping fees; if reported after one month, Procolored covers the component cost but not shipping fees. Returns or exchanges are accepted only if the printer arrives within one week with no ink added and original packaging — once ink has been added, returns or exchanges cannot be processed. Contact Us for any questions about coverage or returns.


Product Specs

Procolored F13 Panda DTF printer key specs with print width, DPI, ink, speed and weight stat cards
Specification Detail
Brand Procolored
Model F13 Panda DTF Printer 13" A3 L1800
SKU 10966837
UPC 781108369151
Product Type Direct-to-film printer
Printhead L1800
Configuration Single-array
Print Accuracy 1440 × 1440 DPI / 8 Pass
Print Width 13" / 330mm
Ink Configuration CMYK + WW
Compatible System Windows OS
Software Pro RIP
Letter / A4 Print Speed Approximately 10 minutes
Letter / A4 Ink Consumption Approximately 3.75ml
Net Weight 44 lb / 20 kg
RIP Software Requirements Windows OS, C drive with at least 50GB, RAM at least 8GB
Compatible Materials Cotton, polyester, blends, dark garments, tote bags, caps, flags, and other fabric items
Oven Type DTF Powder Curing Oven
Oven Maximum Sheet Size 13" × 16.5"
Oven Heating Temperature Range 0–130°C / 0–266°F
Oven Power 750W
Oven Voltage AC100–230V
Oven Integrated Air Purifier Yes
Oven Weight 9kg / 20 lbs

Product Attachments

procolored_f13_user_manualprocolored_f13_user_manual
Shipping

Shipping is FREE on all orders to customers within the United States.

We believe in keeping things straightforward and transparent. No hidden fees, no surprise charges.

Order Confirmation:

Once you place your order, you'll immediately receive an order confirmation email. This confirms we've successfully received your order details and have pre-authorized your payment method for the purchase amount.

Upon receiving your order, we automatically verify inventory availability to ensure immediate fulfillment. Should any item be temporarily out of stock or on backorder, we'll promptly void the pre-authorization and contact you to discuss alternative solutions or arrangements.

When your item(s) are confirmed as available for immediate dispatch (within 5 business days), we'll process the payment and begin preparing your order for shipment.

Order Shipment:

For in-stock orders where payment has been successfully processed, your equipment will ship within three business days from your order date.

You'll receive shipping confirmation within 24 hours of your order departing our fulfillment center, sent to the email address provided during checkout.

Should you not receive shipping confirmation within four business days of placing your order, please don't hesitate to contact us at info@veprintshop.com.

International Orders:

While our products meet United States safety and performance standards, they have not been certified for use with international electrical safety requirements.

We're delighted to serve our international customers and will gladly ship our premium printing equipment worldwide. Given the diverse dimensions and specifications of our commercial equipment, we provide customized shipping quotes upon request.

Once you approve our shipping quote, we'll prepare your order and process payment through our secure online payment system.

Damages:

Please carefully examine the packaging condition when your equipment arrives. If you observe any visible damage, document this when signing for delivery or refuse to accept the shipment.

Should you accept delivery, immediately photograph any damaged packaging or equipment using your smartphone or camera – this documentation is essential for processing damage claims.

If your equipment arrives damaged, please send an email to info@veprintshop.com, including the photos. For more information, visit our returns page.

Easy Returns

At VE Printshop, we have complete confidence in every piece of equipment we offer. However, we recognize that occasionally you may need to reconsider your purchase or discover that the equipment doesn't quite meet your specific requirements.

That's why we provide a comprehensive 7-Day Return Policy.

Should you wish to return any item for whatever reason within 7 days of receiving your order, simply contact us at info@veprintshop.com with your order number, and we'll walk you through the return process step by step.

Please be aware that customers are responsible for covering return shipping expenses for their items.

After we receive and examine your returned equipment at our facilities, you'll receive an email confirmation that your refund has been processed.

Important: To qualify for a full refund, returned equipment must arrive at our distribution center in "Like New" condition, including all original packaging, manuals, and accessories.

"Like New" condition means the equipment shows no visible signs of use or wear whatsoever.

Equipment showing signs of use, wear, or operational issues will not be accepted for return, and no refund will be issued.

To initiate a return, reach out to us at info@veprintshop.com with your order number, and our team will guide you through the process. We're committed to making returns as straightforward as possible.

Damages

Should your equipment arrive damaged, please note this immediately upon delivery signature and send photographs to info@veprintshop.com on the same day.

VE Printshop covers all shipping costs for defective, damaged, or incorrectly shipped merchandise.

Always retain original packaging materials for any equipment requiring return.

Our customer service team must authorize all returns before processing begins.

We guarantee you'll receive the exact equipment you ordered in perfect condition as quickly as possible. Equipment damaged through use is not eligible for refund unless covered under manufacturer warranty terms.

Cancellations

To cancel an order, contact our customer service team immediately via email or phone to avoid return shipping charges.

Cancellations processed before shipment qualify for complete refunds.

Orders canceled after shipping will follow our standard 7-Day Return Policy and incur return shipping costs.

Additional Return Policy Information:

  • When specific vendors or products have different return terms, this information will be clearly displayed in product descriptions or dedicated return policy sections.

  • Equipment marked as certified pre-owned or used cannot be returned under any circumstances.

  • VE Printshop exclusively serves customers who plan to utilize equipment throughout its operational lifespan. Equipment purchased specifically for "single-use or temporary applications" is not eligible for return under any conditions. This policy includes but is not limited to: equipment intended for trade shows or conference use, purchases made by promotional companies, and orders placed by trade show organizers.

Maintenance Program

You know the nightmare:

Your printer goes down, you're scrambling to find a qualified technician, and orders are piling up while your customers wait.

Then there's tracking supplies, reordering before you run out, and hoping everything arrives on time.

It's exhausting.

That's why every purchase of this printer includes our comprehensive maintenance program: expert technical support, repair coordination with certified technicians nationwide, and automatic supply delivery.

One less thing to worry about, so you can focus on growing your business.

What We Offer

Complete Diagnostic & Repair Coordination 

The biggest issue in DTF printing? Technical issues and repairs. We can help!

Expert Diagnosis

  • Dedicated Technical Support
  • Direct hotline to DTF specialists
  • Priority response for program members

Initiating Repairs through our Nationwide Service Network

  • We locate and coordinate with certified DTF technicians in your area
  • Vetted service providers across all 50 states
  • No more calling around to find qualified repair shops

Complete Process Management

  • We handle all scheduling and coordination
  • Direct communication with repair technicians
  • Progress updates throughout the repair process
  • Quality assurance on all completed work

You make one call. We handle everything else.

Customized Supply Subscriptions

Automatic delivery of all your DTF essentials:

  • DTF Inks (CMYK + White)
  • DTF PET Film Rolls
  • Hot Melt Adhesive Powder

How it works:

  • We analyze your usage patterns
  • Supplies arrive automatically before you run out
  • Adjust quantities anytime based on your needs
  • Skip deliveries or modify schedule as needed
Warranty

1. Warranty Coverage

1.1 Mainboard

● Mainboard for dual-head printer is not covered by warranty. Customers may send them in for repairs at their own expense.
● Mainboard for single-head printer is covered by a 6-month warranty period since printer shipment date. Within this warranty period, you are eligible for one replacement.

1.2. Print Head and Related Components

After warranty registration, the following printheads are covered by a 6-month warranty period since printer shipment date, limited to one replacement: (L1800, R1390, L800, L805, TX800, XP600). Other print heads or components that contact with ink are not covered by warranty.

1.3 Warranty for Other Accessories

Other accessories are covered by a 12-month warranty period since shipment date of the Procolored printer.

1.4 Disclaimer

● The warranty for the ink-contact components requires the printer exclusively use Procolored inks. Warranty coverage does not include the printhead blockage resulting from the use of inks from other brands.

● The warranty for printer-related components is subject to the shipment date of a Procolored printer.
● The damage must not be caused by user negligence or misuse.
● The damage must be confirmed by our customer service team or engineers as non-user-induced.

2. Warranty Costs

If the component within warranty period is damaged within one month of printer receiving, we will bear the cost of component and covering the shipping fees. For damage reported after one month of printer receipt, we will cover the cost of component but will not cover the shipping fees.

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